FRANCHISE SUPPORT MANAGER - SPAIN

Position overviewAs an integral part of the Franchise Support team, you will be responsible for the day-to-day management of franchisees and support their activity, continuously improving their performance. You must have a can-do attitude and a varied skillset, including experience working with franchisees. A successful candidate must demonstrate the ability to drive strategic initiatives to assist growth while remaining reactive and agile in addressing challenges and resolving issues effectively.The applicant will be able to manage their own workload and while adhering to an established framework to provide insightful and impactful support.This role requires someone who is fluent in Spanish and also fluent in English.Objective/s of the job role: Increase the overall performance of franchisees in Spain (the network).Drive up the average income level per franchisee – year on year growth.Providing operational and hands-on support to the network; demonstrating thorough knowledge of the best practice methods for the business (client acquisition or delivery specialist).Build solid relationships with the franchisees through mutual respect and trust. Provide 'hands-on support' with franchisees; demonstrating gravitas and sobriety.This role includes, but is not limited to, the following responsibilities;Taking a pro-active approach in business development, making sure franchisees receive an excellent support service.Maintain a comprehensive understanding of all key marketing initiatives and tools. Supporting Spanish franchisees on marketing initiatives such as direct mail, giving them ideas and training where necessary, one to one or in groups.Build solid relationships with Spanish franchisees to become a trusted advisor to motivate, support and grow their business with them longer term. Participate in Accountability and Support Calls with franchisees to follow up on agreed actions and see that key priorities are being followed through.Be especially attentive with new franchisees to ensure their success. Take charge of their Management, co-ordinate support from their Mentor, organise and support their mentorship, ensure weekly calls follow their progress and suggest actions and key tasks that will launch their business forward.Identify underperforming and/or ‘at risk’ franchisees and create a plan of action to help them increase performance and stability.Proactively support franchisees considering exiting the business for underperformance reasons to put a plan in place so that they can see a way forward and support on this plan.Work closely with the Head of EMEA to agree strategies that will stimulate growth.Organise and undertake a programme of business review meetings with key franchisees according to the objective agreed.Organise and attend meetings and online webinars throughout the Spanish network where you will be asked to deliver corporate updates and best practice.Run webinars and facilitate to broaden the knowledge in the network in cost categories. Provide hands on support in getting the most out of these sessions, such as dry run throughs and following up.Participate in International Conference events which are designed to inform, educate and inspire franchisees to reach higher performance levels. You will be expected to facilitate certain workshops and help with organisation if needed.Escalate concerns and any wrongful behaviour to the Head of EMEA and the Compliance Department. Understand and build your knowledge on key software tools such as PowerBI, Microsoft Dynamics, Microsoft Teams, Excel, Word, Docusign, Templafy, ERA App and so on so that you feel confident enough to teach / train Franchisees on this technology and be the ‘go to’ person for questions.