INCIDENT MANAGER

Are you a Incident Manager seeking a new interesting challenge? 🔍If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! 👀✍️ WHAT YOU WILL DO?We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:Provide 24x7h shift management of all high severity incidentsMinimize the impact of incidents on the business by coordinating the solving of these and restoring the service as soon as possible.Form the SRT team of technicians, when necessary to ensure incident resolution within the SLA. (Service level agreement)Act as interface with the account and technical team on all major incidents, coordinating resolution between lines of service.Lead Management meetings via conference call to ensure updated and accurate information is available to the customer.Track and follow-up service improvement actions agreed within SLA through e-mails, phone calls and regular checkpoint meetings.Heads-up on gaps identified during incidences management or as a result of problem reviews.Raise and record service improvement plans as Problem and Task TicketsElaborate Problem Management Reports within SLA🧐 WHAT WE ARE LOOKING FOR IN YOU?Spanish: NativeEnglish: AdvanceExperience in Critical incident and problem managementStrong written and oral communication skills and customer service orientation.Knowledge of ITIL Model📅 WHERE AND WHEN?Workplace: Madrid (La Muñoza)Work Schedule: 24x7 (On site)🤝 WHAT WE CAN OFFER YOU?Permanent contract 📋 - We offer indefinite contracts from the first day.Pay and benefits 💸 - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).Opportunity knocks 👍🏻 - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.Learn as you grow 📚 - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.Bring your buddy 👫 - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.Connect globally 🌏 - Work with people from all over the world. You can feel the multicultural workforce.And so on 🎉 - Appreciations, incentives and social benefits, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!💡 WHO ARE WE?Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968, being part of the Tata Group.With a presence in 55 countries and over 500,000 employees, TCS is recognized as the #1 Employer in Europe by the Top Employers Institute 🥇TCS Spain started operations in 2001 currently having a diverse workforce who collaborate with the main Spanish and multinational companies 🌏TCS Spain has been certified as Top Employer 2022 🏆In our portfolio of services, we have information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS 🎯We stand out for our experience, reliability, passion, confidence, creativity and skills 💯WELCOME, WE ARE WAITING FOR YOU! 🚀