INCIDENT MANAGER (FULL REMOTE)
Descripción de la oferta de empleo
Description:
From Grupo Digital, we are looking for an Incident Manager
Minimum requirements:
Incident Manager (+3 years experience).
Assisting in the management of IT incidents to minimise disruption to services and restore normal operations as quickly as possible.
Receiving and documenting incident reports, prioritising, and categorising incidents according to severity and impact.
Communicating with stakeholders and end users regarding incident status and resolution, documenting incident response procedures and best practices
Coordinating with technical teams to diagnose and resolve incidents, escalating critical incidents to higher level support to management, analysing trends within incident data, uncovering root causes and acting upon these
Organising and chairing Post Incident Reviews (PIRs) with a focus on 'lessons learned'
Ensuring toolsets are updated regularly and accurately - Participating in post incident reviews to identify root cause and prevent recurrence.
Delivering high quality presentations (verbal / written) on timelines, cause and resolution
Contributing to continuous improvement of incident management processes. Performs tasks to set up, operate, monitor, troubleshoot and execute preventive maintenance on the entire platform in accordance with established procedures and guidelines
Strong written and verbal communication skills in English - C1.
Labor Conditions:
Work mode: Full remote.
Location: Madrid.
Residence and work permit in Spain is mandatory.
Salary: 35.000 - 40.000 EUR b/a
Grupo Digital
We are a group of technology companies in different areas: development, systems, automatic engineering, consulting... If you want to start your career in the field of web development and be part of a dynamic team, we look forward to your application! Somos un grupo de empresas tecnológicas, formado actualmente por unos 400 profesionales, en distintas áreas: desarrollo, sistemas, ingeniería automática, consultoría...
Si quieres impulsar tu carrera con un proyecto único de la mano de una multinacional de primerísimo nivel, no dudes en presentar tu candidatura.
¡Te esperamos! Resp. / Director
Detalles de la oferta
- Grupo Digital
- Sin especificar
- 03/11/2024
- 01/02/2025
> visión multidisciplinar: te convertirás en un profesional full stack capaz de desenvolverse bien en diferentes ámbitos digitales... ¿por qué el máster dwa te convierte en un profesional full stack?por su modelo de aprendizaje 360º que te aportará una visión completa del mundo de la programación web......
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