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INFORMATION TECHNOLOGY SERVICE MANAGEMENT CONSULTANT

Descripción de la oferta de empleo

Would you like to join an international atmosphere and being involved in projects across Europe and with impact worldwide having the opportunity to consolidate your career? This is your opportunity!We are looking for a IT Service Management to join our team!Description of role and responsibilities:This position will support Service Management activities as a cross function for our Business Unit as follows:Identify and implement service improvementsDevelopment and maintenance of the following service documentation together with the teamConfiguration Management planQuality Assurance planService Measurement planStakeholder analysisCommunication planRACI matrix.Process description & modellingPreparation of service reports and Service Mgmt. Dashboard on mgmt. level.Lead service meetings with the service team and the business partner.Define and perform quality audits to ensure process standardization.Follow up of non-compliances found in quality audits.Define and maintain IT processes from the organization under a continuous improvement approach.Support IT departments in implement and maintain the company standards.Experience:3+ years of experience in IT Service Management related activities.Knowledge on IT Service mgmt. tools: ServiceNow, Jira, SharePoint, ConfluenceOffice Tools (PowerPoint, Excel), and ARIS.Knowledge of ITIL standards.Certified at least in ITIL FoundationConfidence working in an international environmentAssume responsibility for the setup of new servicesConfidence in presentation and communication skillsDesirable experience in team coordination.Languages: Fluent in English, both written and spoken.Knowledge of the German language is a plus.We offer you the opportunity to grow in an international and dynamic environment, taking part in new projects.Within our benefits as employee, we provide:Competitive salary + variable compensation60% Mobile workFlexible entering hours30 working days of holidaysAnnual Training PlanMercedes-Benz benefits (Renting plans, employee discount)
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Detalles de la oferta

Empresa
  • Mercedes-Benz Group Services Madrid
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 25/12/2024
Fecha de expiración
  • 25/03/2025
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