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INTERNATIONAL CUSTOMER SERVICE

Descripción de la oferta de empleo

IMPORTANT: A MINIMUM OF C1 ENGLISH LEVEL AND 2 YEARS EXPERIENCE IN CUSTOMER SERVICE IN A B2B ENVIRONMENT (BUSINESS TO BUSINESS) ARE REQUIREDROLELaboratorios Salvat is looking for an International Customer Service Specialist who will be responsible for:Customer Service responsibilitiesHandling and processing incoming customer orders according to the forecasts and current agreementsTake responsibility for customer follow-up and communicationRespond to customer product inquiries and satisfaction issuesWork collaboratively with all internal stakeholders to deliver customer centric solutionsFollow up on customers artworks requirements for new projects and changes on existing products designCreate, maintain and update customer files, records and internal documentsDatabase management: Carry out administrative tasks in order to provide the necessary resources and tools to the international team, thus achieving an adequate performance of the activities assigned with the different clients, partners and distributors / promoters.Diligently coordinate the Power BI data update and follow-up of certain KPIs of the customers (Sales, orders, …).Business Development: Support tasks for diverse geographical regionsREQUIREMENTSUniversity Degree in Business Administration/ ADE or equivalent.Level of English: C1or higherFluent in use of databases/spreadsheetsExperience in Pharma/chemical sector SKILLSCustomer and Service oriented attitudeExcellent communication skillsStrong English skills written and spokenAnalytical skillsExperienced in using Microsoft Office; SAP knowledge would be a plusTeam player, being able to multi-task and work in a paced environment with complex business scenariosProblem-solving orientedAffinity with administrative activitiesEfficiency in managing and coordinating internal processesUnderstanding of a supply chain environment"Nice to have":Other languages
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Detalles de la oferta

Empresa
  • Salvat
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 16/11/2024
Fecha de expiración
  • 14/02/2025
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