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INTERNATIONAL CUSTOMER SERVICE

Descripción de la oferta de empleo

INTERNATIONAL CUSTOMER SERVICE & OPERATIONSWeHunt is working for an international Chinese company, in the logistics sector, in the search of an international customer service for their office in Barcelona. The scope of the position will be European.Academic BackgroundBachelor’s degree in International Business, Logistics, Supply Chain Management, ora related fieldBasic Knowledge about civil aviation (cargo airplane), such as plane model, capcity, payload, etc.Additional certifications in Logistics, Import/Export, or Customer Service are a plus, such as IATA DGR certificate, etcExperienceOver 4 years of experience in customer service operations within the logistics sectorProven track record working in international markets, handling cross-border operations, and understanding global logistics processesFamiliar with whole operation process of shipments imported and exportedFunctions and tasks to be developedExternalManage and oversee customer inquiries, orders, and shipment tracking, ensuring timely and efficient resolutionsCommunicate with Supplies such as warehouse and truck company for shipment collections Handle customs documentation, compliance checks, and coordinate with freight forwarders to ensure smooth border transitionsMonitor and report on shipping schedules, proactively addressing any delays or operational issues. Build and maintain strong customer relationships by providing tailored solutions and clear communicationAnalyze and improve service workflows, focusing on cost-effectiveness, efficiency, and customer satisfactionInternalWork with colleagues in different department such as accounting departement for statemen checkSkills (M/F/D)Multilingual CommunicationProblem-Solving AbilitiesTime ManagementOrganisational skillsOffice equipments operations skills
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Detalles de la oferta

Empresa
  • WeHunt España
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 16/12/2024
Fecha de expiración
  • 16/03/2025
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