LEAD CUSTOMER SUCCESS MANAGER

Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. And what is most exciting about it is that this is only the beginning.At Isotrol, we are immersed in a transformation process where we are creating SaaS solutions with cutting edge technology to adapt not only to the largest clients, but to be able to adapt to all companies in the sector. What we do is deeply connected to create a more sustainable world, and our team members are the most valuable asset and where our success as a company starts. We’re a team of over 350 people across 5 countries (Spain, USA, Mexico, Brazil and Chile) delivering expert knowledge, passion and commitment to support our clients in the achievement of a more sustainable world.The role: We are looking for a Lead Customer Success Manager for SCADA Customers. Your key responsibilities:Building long term relationship and success stories with our customerIdentification of customers goals and expectations and alignment with Bluence products and servicesGuiding customers through the usage of products and services reducing time to valueEvaluation and deep understanding of customer satisfaction for the accounts managed in the different phase of lifecycleIdentify risks in the accounts, involving the necessary teams (sales, operations, product, etc) to promote action plans and mitigation actionsGenerate upselling opportunities, leading the extension process boosting the adoption of Bluence products/offeringAct as the customer voice in the company, sharing the feedback received with the different areas (sales, product, etc)Follow up of deadlines for licenses an services scope, preparing and managing renewal process with anticipation following the stablish procedureGuide a group of Jr Customer Succes Managers to coordinate with other areas, follow and implement methodologies of Bluence CSM Bluebook and support on strategic decisionsYour skills and experience:Business knowledge (energy trading, energy management and energy generation)Product and market knowledge (scadas, cc, trading, ppc, ems)Fluent user of crm toolsProficiency in englishItalian is a nice to haveActive listening and customer orientedEffective communication and assertivenessEmotional intelligence and empathyLeadership and proactivityNegotiation skillsBusiness orientedHere at Isotrol, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background.If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.