Ver oferta completa

MANAGER, CUSTOMER SUCCESS

Descripción de la oferta de empleo

Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.Job DescriptionYour CareerThis role is focused on ensuring our customers’ success, driving growth/adoption of our technology as well as boosting renewals and gleaning strategic insights that improve our product value. This is an exciting opportunity to unequivocally influence our customers and Palo Alto Networks success. Reporting to the EMEA SASE Customer Success Sr Manager, in this role you will lead an internationally dispersed team of Customer Success Managers, responsible for managing strategic and enterprise accounts.This is a challenging role that requires exceptional customer relationships, team building, deep management and demonstrated coaching skills, a motivational style, and analytical skills. We are looking for someone who is truly passionate about customer advocacy and team development and has a proven track record to talk about! Additionally, you will have a focus on quality management; foster an environment of innovation and high accountability, and demonstrate the ability to drive continuous operational improvement as a way of working and managing. Are you a person, by nature, that is a risk-taker, with a high level of ambition, and who thrives in an environment of change?Your ImpactManage your team to develop delivery plans that maximize the customer experience and achieve higher product adoption, customer satisfaction, and overall health scoresLeading a team of about 10 Customer Success Managers - assisting the team with key escalations and, where required, the production of best practice blueprints for the portfolio of customersMeasure effectiveness of Customer Success Managers, ensuring the team delivers on Key Operational metrics, including Customer Health - Green/Yellow/Red, Adoption (Consumption & Usage), Reference-ability, Renewal Likelihood, Upsell / Cross-Sell Potential, and % Retention / RenewalCreate cadence for review within the team to drive premier programmatic Customer Success practiceAttracting, hiring and retaining a group of Customer Success Managers, attract high potential individual contributors into the team, ensure rapid onboarding process for new team members, foster collaboration within internal teams and across the customer lifecycleWorking closely with Sales reps and Renewals managers to identify new opportunities and upsell potentialIncrease the lifetime value of the Customer through greater advocacy and reference-ability; serving as a customer advocate in the evolution of our products and platform functionality integral to the customer's successEngage broadly across the Customer organization from management through to C-Level/Influencer as requiredEnsure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and servicesActively assess the interactions with our top customers (product performance, depth, and breadth of usage, Support experience)QualificationsYour Experience Relevant Master degree or equivalent experience or equivalent military experience - preference for computer science or related background10+ years experience working in pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption3+ years of recent experience in people management role, or equivalent experienceAn enthusiastic and creative leader with the ability to inspire othersDemonstrated trajectory of success with people-management, coaching, and up-leveling and amplifying team’s competenciesAbility to manage influence through persuasion, negotiation, and consensus buildingDeep business operations expertise - has solid experience with SFDC, Gainsight, and adept with creating reports and dashboards is highly preferredIdeally combined background of post-sales, sales, consulting services experienceStrong empathy for customers AND passion for revenue and growthDeep understanding of value drivers in recurring revenue business modelsAnalytical and process driven mindsetDemonstrated desire for continuous learning and improvementExcellent communication and presentation skillsStrong leadership skills with validated ability to influence inside and outside of the organization at the highest levels to garner supportDemonstrated success at skillful negotiation and strategy implementationAble to balance providing extraordinary service with the need to improve financial performance, and increase revenue and profitsExperience with SaaS technologies and go-to-marketExperience with Cybersecurity solutionsAdditional InformationThe TeamOur Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to customers after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.The Customer Success mission is to “guide the customer” with their product journey to help increase license and feature adoption to gain maximum value from their investment.Customer Success extends a client’s capacity to reach maximum operational efficiency. We guide customers in adopting best practices to take advantage of their investment, with a pointed focus on providing the best customer support in the industry.Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.
Ver oferta completa

Detalles de la oferta

Empresa
  • Palo Alto Networks
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 25/12/2024
Fecha de expiración
  • 25/03/2025
Customer Success Manager
Recruit4work SL

As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within......

Junior it customer success specialist (en language) (remote)
Hostinger

We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... our team of 900 professionals is behind the success of 2... apply problem-solving skills and resourcefulness and show our......

German speaking Customer Service Agents
RFC

To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......

VIP Account Manager - Cyprus
Triskel Consulting

Proficiency in using customer relationship management (crm) tools and other relevant software... a customer-centric mindset with a firm commitment to delivering top-tier customer service... your primary responsibility will be to deliver exceptional customer service, build last relationships, and provide......

LUXURY CUSTOMER SERVICE SPECIALIST
B2B Recursos Humanos

Strong sales and customer relationship-building skills... the goal is to make sure that every qualified enquiry becomes a booking and an engaged customer... b2b recursos humanos select luxury customer service specialist for consolidated business group dedicated to providing services related to tourism......

Production Manager
Only Happiness 37

Ensure the event is a success and everything goes smoothly... madrid, spain (on-site) as the production manager at oh37, you will be the the dream maker, the person who will take the right actions at the right time to make ours and our client’s dreams come true... producing work internally international......

Store Manager
Anonimo

We are seeking an individual who thrives on challenges, embraces creativity, and understands the intricate dance between customer satisfaction and team morale... requisitos del puestocurrently, we are on the lookout for a visionary store manager who embodies the essence of our brand – someone who can......

Community manager madrid
Tarotalia sl

Descripción:empresa española de terapias alternativas y astrologia precisa incorporar una community manager para su proyecto en madrid... requisitos del puesto promoción de la compañía en la web/conocimientos de redes sociales... se busca persona adaptable, constante y dinámica con posibilidad de continuidad......

Supply Chain Manager
Involve rh

Confidencial cuenta con una posición como supply chain manager para optimizar la cadena de suministro para garantizar la eficiencia en la distribución de productos y la satisfacción del cliente... 000,00 € eur por año bruto jornada laboral: de lunes a viernes modalidad: presencial horario: 9am a 6pm......

LEGAL MANAGER - CHAMARTÍN (MADRID) - 1243460
Temporing

Ciudad: madrid desde temporing buscamos perfiles para cubrir la posición de manager legal en una importante empresa de gestión inmobiliaria ubicada en la zona de chamartín en madrid... se ofrece:- contrato inicial de 3 meses a través de temporing + posibilidad de renovación estable o paso a empresa......