MANAGER_SERVICE MANAGER_PUNE/BANGALORE

What you’ll do The IT Deployment Specialist works on the deployment activities for the applications, devices and products which have been developed, testing and ensuring readiness for the operational environment, including overall release management.
The IT Deployment Specialist has a good understanding of established concepts and procedures in the integration and flow of the application/product gained through extensive practical experience and delivers end-to-end application testing, ensuring it is fit-for-purpose and released properly into the production systems.
Typically reports to the IT Deployment Manager or Senior IT Deployment Team Leader.
Job Description Ø Responsible for the Service Design (Support Model, SLA, KPIs, Non-Functional Requirements) Ø Accountable for definition and implementation of meaningful Service Reports Ø Accountable for defined SLAs though the service Lifecycle Ø Accountable for changes in Production environment Ø Initiate Service Improvements based on identified Problems, (customer) insights from the collected data Ø Monitor Customer Experience of through available channels to identify the service improvement opportunities Ø Accountable for regular Service Level achievements reviews with Stakeholders Ø Service Single Point of Contact for key stakeholders and first level of escalation for operational issues Must Skills 1.
Customer advocate – Continuously identifies opportunities to improve the customer experience (using the service, creating views from passive probes, scanning through social media,…) 2.
Service Ownership  - Management and execution of SLAs, notification and escalation processes 3.
Service Ownerhsip – Single Point of Contact for service clarifications 4.
Leadership – Ability to drive collaboration of   cross-functional teams, ensuring a end to end „service mentality“ through the entire delivery chain.
What's in it for you We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you.
There are lots of ways we support this, including hybrid working and generous parental leave.
You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa.
But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation.
We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.