MARKETING AND ECOSYSTEMS MANAGER (ALL GENDERS)

Hoola is changing how brands interact with their customers, disrupting how two of the largest industries in commerce work (support + marketing).
We empower eCommerce brands to build AI Agents that fully automate service conversations, while generating new marketing opportunities in the process.
Our unique position stands on two core beliefs:

Customer Experience is being reimagined. The separation of support + marketing will disappear - leading to a new single category of tools, powered by AI.
Support data is normally lost - until now. Hoola scans all conversations for actionable insights (i.e. purchase intent) as well as relevant data to be used later in marketing (birthdays, preferences, etc) by the same AI agents.

We're pioneering a new way forward for businesses to reach and support their customers and would love to have you onboard 🙌
Tareas
Your goal is simple, make Hoola the coolest eCom SaaS in town.
This is an incredible opportunity for someone passionate about eCommerce and communications to shape what the future of commerce will look like. Our mission at Hoola is to make every eCommerce more human with 1:1 conversations. We need you to make sure the rest of the world knows.
Your responsibilities:

Content Creation: Lead the creation and distribution of consistent on-brand and high-quality content, including blog posts, articles, video editing and scripts, newsletters, social media announcements, white papers and case studies.
Event Execution: Regularly plan and execute events collaborating with partners, building excitement in the eCommerce community and working with sales to optimize both the activation of prospects and follow up processes.
Build a Strong Ecosystem: Engage with the eCommerce ecosystem, connect with partners, prospects and clients via newsletters, exclusive events and your own personal charisma.
Brand Building: Turn Hoola into a recognizable brand in the eCommerce ecosystem for AI Customer Experience, synonym of innovation, customer centricity and exceptional results.
Marketing Results Management: Oversee the portfolio of marketing initiatives, ensuring timely and successful delivery from concept to execution. Monitor projects’ performance through key metrics and quality standards.

Having put together 1 event, assisted 4 conferences and organized 4 webinars in
Requisitos
Above all, we hire for drive, talent and determination.
However, our Talent Advisor told us to also include some more concrete requirements:

Marketing Experience: 3+ years creating marketing campaigns across channels, with emphasis in content creation and organic growth (e.g., LinkedIn, Direct Marketing, SEO, etc)
Event Planning: Proven track record organizing, and executing events, webinars, parties or similar.
Outstanding Communication Skills: Exceptional written and verbal communication skills and comfortable explaining complex concepts to both technical and non-technical audiences.
Language Skills: Native level of Spanish, professional level of English, and Catalan or German as a nice-to-have.
Basic Design Knowledge: You have used design tools such as Figma, Canva or similar.
Good Taste: You love the unboxing experience of Apple products and the UX of Airbnb.
Bias for Action: You get sh*t done.

BONUS Skills (Nice to Have)

Experience as an eCommerce operator. You own(ed), built or worked for an eCommerce business in the past.
Interested in creating your personal brand in the eCommerce industry.
Prior experience leading teams of people, whether in sales or other domains.

Beneficios

The opportunity to join early and accelerate your career, building your own team
Exciting (and challenging) work, building the foundations of Hoola
Work directly with the founders to shape Hoola’s voice and brand
Work from a space in the most beautiful city on earth - Barcelona 🏝️
Urbansports subscription - we value sports and being healthy.
Competitive package, we want you to have equity but not starve (the mix is up to you!)

More cool things about Hoola

Raised our €800k Pre-Seed in September 2024: Article here 🗞️
The biggest eCommerce influencers in Spain already support us: Podcast 📹
We went from 0 to 150+ customers in 6 months and continue to grow 20-30% MoM
We are building a team of A-Players only, we are only 5 FT people but execute like 500.