MEMBER EXPERIENCE MANAGER - MARBELLA, MÁLAGA

Description THE ROLE Our Member Experience Team are skilled hospitality professionals who deliver world-class customer service to our high-net-worth travel club members.
In this capacity, you will interact with our members to help them maximize their club experience.
As a Member Experience Associate, you must be an outstanding oral and written communicator, completely comfortable on the telephone, proactive, organized, and have the gift of empathy and listening.
With these skills, your responsibility is to provide your members with solutions and ideas to help them fully enjoy the benefits of our luxury travel club.
You must be able to think quickly on your feet and adapt under pressure, enjoy being an integral component to a team, and have the ability to manage multiple tasks efficiently at one time.
More specifically, you will • Report to the Vice President International • Be dedicated to supporting a set group of members; your book of business • Interact daily with members via phone, email, and Live Chat • Possess exceptional customer service skills dealing with member inquiries- including travel, exchanges, fees and sometimes, difficult issues • Contribute to the growth of your book of business by increasing revenue for the company by proactively engaging with your members • Collaborate with your peers and team members to ensure that your members receive prompt and accurate responses to their questions and needs • Assist new members with setting up and navigating their online property portal • Initiate follow-up calls with members to review their past trips, assess future travel plans, and present new opportunities to enhance their journey with us • Approach solutions with members, with a strong ability to prioritize and deliver on multiple projects and deadlines in a fast-paced environment • Utilize strong conflict resolution skills to de-escalate member interactions when necessary • Maintain a professional demeanor and productivity in stressful or difficult situations • Develop an outstanding knowledge of the operations of our club to provide members with seamless access to solving their problems • Build positive relationships, mutual trust, and respect within the team Experience & Qualifications • Full professional proficiency in English and at least one European language • Customer service and/or hospitality experience strongly preferred • Understanding of international travel and global cultures • Excellent written and oral communication skills • Strong computer skills including Office365 and accurate usage of CRM systems • Adaptable-ability to pivot in a high-growth and changing environment • College education and/or degree preferred What we offer • A motivated, high-achieving, fun, and experienced team environment • An International and diverse work atmosphere • Career growth opportunities • Full-time employment contract, competitive salary, and employee benefits WHO WE ARE We are the premiere luxury property and travel club that is synonymous with quality and trust.
Launched in the Club has grown to over members.
Our main headquarters are in Nashville, Tennessee, our International Office is based in Marbella, Spain.
Committed to remaining at the top of the luxury travel industry, the club provides its members and partners with access to an ever-increasing array of beautiful second homes.
Our employees receive opportunities to collaborate with talented and driven individuals, educational experiences to further professional knowledge, and constructive feedback to advance their career growth potential within the company.
Please Note.
We are an equal opportunity employer, but you must already have the right and ability to work in the EU, preferably already residing on the Costa del Sol, Spain.