SALES MANAGER: NGO'S

Role purpose.
Own and develop of NGO’s sales strategy, drive revenue growth and targets set within the NGO’s, Associations and Embassies as portfolio.
Build strong customer relationships and staying competitive in the dynamic NGO’s segment.
The Manager could also be requested to manage the main Public Sector.
Revenue growth, margins protection, new business acquisition, market penetration, new offers tailored for the NGO’s, customers satisfaction and retention are primary deliverable.
The Manager will drive the NGO’s & Public Enterprises Customers base across the country and must ensure regular visits to NGO’s & Public Enterprises countrywide as well as to coordinate with the relevant internal and external key stakeholders across all the regions whenever needed, to provide local assistance if deem needed.
Key accountabilities and decision ownership.
•    Attract, develop, lead and motivate a sales team to meet and exceed sales targets; •    Developing and implementing sales strategies, articulate opportunities and threats in order to expand market share and ensure that agreed targets are met; •    Build and maintain strong relationships with key Customers in the NGO’s and internal stakeholders.
•    Monitor market trends and competitor activities to stay ahead in the industry, collaborating with other departments such as marketing, Commercial, operations, and finance to ensure the successful delivery of products and services to oil and gas clients.
•    Provide regular reports and updates to senior management on sales performance, market trends, and opportunities and make recommendations on decisions that affect the operational effectiveness.
•    Personal involvement on the big and strategic accounts and driving the team to win and retain large / complex accounts under NGO’s & Public Portfolio, as well as to implement a verticalized policy to monitor and ensure a good customer experience and resolution of issues in a timely manner and in accordance with the required standards.
Core competencies, knowledge and experience.
•    Excellent stakeholder and engagement skills and proven experience working among the NGO’s & Public Enterprises environment.
•    Creative thinker who is able to drive growth needed in a highly competitive market; •    5 year track record of leading sales teams;  •    Experience of leading and managing through account managers for teams of 5 plus people; •    Good knowledge of fixed, mobile and converged solutions.
Must have technical / professional qualifications.
•    Work experience in Telecommunications / IT Industry; •    Planning and Organising; •    Formulating Strategies and Concepts; •    University Degree; •    English proficiency;      Key performance indicators.
•    Revenue Growth (new and existing business) as per target set; •    Customer retention – above 98% of the existing Customer base; •    Wallet expansion – Increase the Customer base with new Customers acquisition as per target set; •    NPS - Customer satisfaction •    Sales pipeline value Vs sales conversion rate as per target set.
Commitment from Vodacom Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded.
We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.
At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.