SALESFORCE SERVICE MANAGER
Descripción de la oferta de empleo
They operate in 17 countries with a dynamic, multicultural team representing over 25 nationalities.
Their mission is to deliver exceptional mobility solutions through cutting-edge digital platforms and a reliable business model.
ey Responsibilities.
versee CRM services, ensuring timely and high-quality delivery of incidents and developments.
ct as the SLA keeper for Salesforce, ensuring service agreements are met.
erve as an escalation point for business and IT teams, addressing critical issues based on priorities.
aintain and oversee business and IT processes, acting as a custodian of the digital platform in coordination with local teams.
anage and evolve support scopes to align with current and future business needs.
ign off on Salesforce projects during transitions to support, ensuring smooth handovers.
nsure compliance with audit requirements by maintaining proper documentation and processes.
anage vendor relationships (onshore and offshore) for effective service delivery.
kills and Qualifications.
luent in English (C1+).
roven experience with CRM solutions, preferably Salesforce.
trong project management skills for planning and delivering maintenance projects on time and within budget.
xcellent problem-solving abilities to address technical and process-related challenges.
ffective communication skills to collaborate with technical and non-technical stakeholders.
trong prioritization and time management skills.
daptability and eagerness to learn new tools and technologies.
nowledge of risk management for mitigating potential system and data risks.
alesforce certifications are a plus.
alesforce Certified AdministratorSalesforce Certified Platform Developer I & II
Detalles de la oferta
- Sin especificar
- 10/12/2024
- 10/03/2025
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