SERVICE DELIVERY MANAGER

Service Delivery Manager This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
Our culture thrives on finding new and better ways to accelerate what’s next.
We know diverse backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you.
Open up opportunities with HPE.
Job Description.
In a typical day as an Service Delivery Manager, you would.
Be a reference for the customer and lead the delivery team and resources for assigned accounts Be responsible for cost of delivery and total customer experience Monitor the actual service level vs.
the defined and agreed SLA Proactively propose improvements and changes to the customers’ IT environment Provide consultative IT Advice, collaboration, and operational best practices sharing Use proven Value Based Delivery (VBD) processes to help the customer reduce business risk and maximize return of their IT investment, and to present to the customer the added value of proactive services Know the IT environment of the customer from an end to end point of view in order to facilitate customers’ business targets within the boundaries of the support contract Conduct Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts Support the customer in problem/escalation management Identify upselling opportunities, support growth, profitability and account retention Work closely with Sales and Pursuit teams supporting cross BU strategies and solutions Be involved in Pre-sales, Post-sales and Renewal activities in order to provide services and account management inputs Maintain strong understanding of the customer IT environment, vertical industry trends and relevant market Communicate with customer on an ongoing basis on all aspects of service support Understand standard procedures of Project Management and Change Management If you are...
Holding a first level University Degree or equivalent combination of education and experience.
3 - 7 years experienced in related fields desired.
Able to build and manage a cross cultural, cross tower and cross business team.
Excellent in communicating, presenting and listening actively.
Native Spanish and fluent English is required.
Willing to work in Madrid Additional Knowledge and Skills.
Certified in IT Service Management (ITIL Foundation V3 or 4 to ITIL Expert / ITIL Managing Professional based on job level) Join us and make your mark! #LI-hybrid We offer.
A competitive salary and extensive social benefits Diverse and dynamic work environment Work-life balance and support for career development An amazing life inside the element! Want to know more about it? Then let’s stay connected! https://www.
acebook.
om/HPECareers https://twitter.
om/HPE_Careers HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Additional Skills.
Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You.
Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are.
We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness.
We know diverse backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
Let's Stay Connected.
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#spain Job.
Services Job Level.
Specialist HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Hewlett Packard Enterprise Technology innovation that fosters business transformation.
We Are In the Acceleration Business We help customers use technology to slash the time it takes to turn ideas into value.
In turn, they transform industries, markets and lives.
Some of our customers run traditional IT environments.
Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure.
Many rely on a combination of both.
Wherever they are in that journey, we provide the technology and solutions to help them succeed.
COVID Policy The health and safety of our team members, customers and partners is paramount at HPE.
Accordingly, if applicable to the role you applied to, you must be fully vaccinated against COVID-19 by the employment start date where permitted by law.
Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws.
Standards of Business Conduct (SBC) The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise.
They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.
Read more about how we win the right way.
Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.
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Equal Employment Opportunity.
If you’d like more information about your EEO right as an applicant under the law, please click here.
Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only) HPE is an E-Verify employer.
E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.
.
Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees.
For more information click here.
You can also download the posters with information on legal rights and protection by clicking here and here.
Accessibility Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals.
If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email .
Note.
This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data.
Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation.
To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.