SERVICE DELIVERY MANAGER (ENGLISH SPEAKER)

Do you have extensive experience in project management within the digital sector and are now seeking your next challenge with an international company based in Barcelona? Are you fluent in English and thrive in a fast-paced environment, with a strong background in project delivery and operations? If so, this could be the perfect opportunity for you!
Tasks
Your responsibilities and impact working as a Service Delivery Manager will be:

Oversee and support the delivery of projects within the digital team, ensuring timely, budget-compliant, and high-quality results.
Manage daily development and support services provided by third-party international teams.
Lead project delivery, hold regular meetings with key stakeholders, and use Agile methods (Scrum or Kanban) to guide the team.
Create annual project plans, manage team resources, track costs, monitor progress, and identify risks early.
Focus on continuous learning in Agile practices, identify areas for improvement, and implement plans to address them.
Oversee daily operations of live services to ensure reliability and standards, manage budgets, and handle risk management.
Work closely with operational leaders to address issues, manage service agreements, and seek efficiency improvements.
Collaborate with product owners to deliver the product roadmap and coordinate with technical teams from start to finish.
Ensure continuous improvements, address poor performance, and implement key controls in collaboration with the operations lead.

Requirements
Skills, experiences and interests you need to succeed in this role:

You possess full professional proficiency in English
You have at least 6 years of experience in project management, or similar
You have proven ability to deliver IT application projects and manage remote IT teams, including suppliers and third-party resources.
You have proficiency with project planning tools such as MS Project, JIRA, and Confluence.
You have effective communication skills for managing relationships with external suppliers, internal customers, and senior management.
You have expertise in project financial management.
You are skilled in creating reports and presentations for senior management.
You have experience with Agile DevOps and are familiar with ITIL frameworks and best practices for service delivery and operations.

Benefits
What's in it for you?

Permanent contract
Competitive salary
Meal vouchers
Health insurance (after 6 month probation period)
Hybrid work flexibility
International environment
Career growth opportunities
Starting date: ASAP

Your Future Company:
An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR and recruitment to join their hub in Barcelona. They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards.