SERVICE MANAGER

Astek is looking for a Service Manager to cooperate with our leading partner in the payment industry in an international environment.You will be the primary customer liaison, managing all matters related to existing service contracts with assigned customers, including monthly follow-up meetings with customer representatives. Responsible for overseeing customer services in the organization, handling customer complaints and assisting assigned customers who have questions about the company's services, products or concerns.💪 Your mission, if you accept it....Providing help and advice to customers using the organization’s products or services.Visiting customers to provide a one-to-one service.Developing feedback or complaints procedures for customers to use.Developing customer service procedures, policies and standards for your organization or department.Ensure an effective flow of information between the different internal stakeholders and clients.Meeting with other managers to discuss possible improvements to customer serviceLeading or supervising a team of customer service staff.Learning about the organization’s products or services and keeping up to date with changes.Keeping ahead of developments in customer service.Gather data, identify contingencies, and required enabling activities. Drives a culture of Efficient Delivery.Ability to work across functional and business unit lines and develop and maintain a culture of partnership between different parts of the organization.Together with internal clients, define and deliver the performance dashboard that provides visibility on the client engagement evolution.Work to identify competences gap and develop corrective action programs.Control and continuous improvement of the operation management processes (Incidents, Requests, Changes, Problems, Releases, Service Level Control) according to standards.👀 ¿Quién eres?Someone with a good attitude and willingness to learnA good team playerSomeone with English C1University degree or equivalent - Administrative, Business Administration, Economics, or similar. Minimum 5 years working experience in a similar position Someone with Payment Industry and Salesforce experience Availability and ability to travel💼 Who are we?Since 2015, Astek Iberia has been accompanying its customers in their development throughout Spain (Madrid, Barcelona, Valencia, Basque Country, Andalusia, Galicia, etc.).Founded in France in 1988, Astek is a global player in engineering and technology consulting, present in five continents and 22 countries. With expertise in a wide range of industrial and service sectors, Astek is an essential partner, supporting its customers in an intelligent deployment of their products and services, and in the implementation of their digital transformation.Today we are more than 8,000 employees, committed every day to promote the complementarity between digital technologies and complex systems engineering.Our style is to have flexible schedules and highly value the well-being of our employees.Why join us?🚀 You will grow professionally in a company in constant development and evolution.📏 You will benefit from a personalized follow-up of your professional projects as close as possible to your ambitions.📈 You will make a real contribution to the company's development in real time.🏝️ You will enjoy 23 days of vacation (in addition to holidays) that you will be able to choose whenever you want.🌍 You will join our team: diverse, multicultural and constantly growing.🔋 You will have days full of good energy and good atmosphere....although you have a lot to discover! 😄☎️ Shall we meet? 📧