SERVICE MANAGER WITH GERMAN

Long Description We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve.
We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
#_VOIS Your day to day.
The service manager is accountable for one or more IT service clusters in the environment of complex and highly critical IT landscapes and for the negotiation of the services with the business unit.
Accountable for managing service level agreements with internal and external service providers, reviewing both tactical and longer-term metrics and handling overall vendor performance.
With these activities, you will have a great impact on our business.
SLA negotiations with partners/suppliers and annual SLA reviews Support of the governance and security teams Responsible for the implementation of quality assurance and optimisation measures for compliance with the KPI / SLA of IT services Management of task force / special topics based on user or management escalations Coordinate service improvement projects Training of internal and external partners on processes and current IT topics Support to the strategic projects of the platforms Ensure audit conformity - QA for ISO audits etc.
Strategic development of service processes and tools together with the partner With these skills you are a great candidate.
Fluent and business fluent German and English (C1-C2 level) Experience in Service Delivery Management/ Partner Management Outstanding stakeholder management and communication skills Tactical planning and implementation experience Experience in intercultural communication Knowledge of IT architectures as well as IT service management processes (ITIL, eTOM etc.) and company processes (PPM, internal ordering and communication processes etc.) Knowledge in dealing with complex technical issues and preparation of information in a way that is appropriate for the target audience Microsoft Office Suite support Excellent personality, interpersonal and communication Sounds like the perfect job? We’ve got even more to offer.
Hybrid way of working Medical and dental services Life and hospitalization insurance Dedicated employee phone subscription Special discounts for gyms and retailers Annual Company Bonus Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills  You get to work with tried and trusted web-technology Getting in on the ground floor of a technology changing company We let you write your own story by planning vacations.
go for a trip, experience new things, have fun and enjoy your 23 days off Special Paternal Program - 4 months of paid paternity leave Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.