TEAM MANAGER - MADRID ORTEGA

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TEAM MANAGER - Madrid Ortega
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
We are currently seeking a highly motivated Team Manager with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our Brand and our Product.
RESPONSIBILITIES WILL INCLUDE:
Client Centric Activities
• Responsible of client experience in store, rigorously offer an exceptional Client Experience by ensuring excellent Client Journey standards.
• Coach team to exploit every chance to connect and convert, retain first-timer and reactivate lost clients; constantly up-to-date regarding store sales progress positively communicate it to Staff.
• Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved.
• Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects convertion targets.
• Ensure continous progress on performance KPIs as assigned.
• Ensure the inclusion of digital tools and assets in the client journey and in the clientelling routine and foster sales in partnership.
• Listen and consider feedback of customers by highlighting all relevant information to Store Manager and HQ.
• Assist sales Staff or personally manages VIP and Top Spender Clients.
• Manages all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints).
Team Coaching
• Build the best team through talents recruitment and retention, ensuring career development and succession plans
• Continuously assess the team skills and coach them on the pillars of Valentino Couture Centric organization.
• Continuously focus sales associates from transactions to relationship building emphasizing:
• Sales
• proactive engagement
• conversation and emotional closeness (on a human to human level)
• belonging to the company and believing in the brand story and mission
• boosting distant sales engagement
• upskill digitally sales Staff on digital clienteling tool
• empathy and next level consultative techniques - looking and listening to what clients want to boost cross- and up-selling
• Conduct effective monthly touch base with associates to review performance and provide constructive, timely feedback.
• Reflect the corporate image in terms of standing and ensure that the Staff is aware of these standards.
• Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, product handling standards, leading by example.
• Ensure the appropriate onboarding of new hires
• Liaise with Store Manager/Director and others Team Managers, if any, in order to allocate duties and responsibilities to Sales Associates and schedule shifts and partners with them for all employee relations issues to ensure effective resolution
• Partner with Store Manager and Human Resource Manager for all employee relations issues to ensure effective resolution
• Ensure regular and effective cascading of company contents through: morning briefings, products and CRM trainings, engaging animation of the store board, delegating when necessary.
Product Handling:
• Perform the role in line with the policies and guidelines set by the Headquarter in terms of: safety of both Personnel and products, store image and operations.
• Liaise with Stock Assistant/Stock Manager in order to guarantee stock provision and the proper mix.
• Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.
• Guarantee end of season returns and product transfers.
• Undertake regular stock checks as required and promptly transfers all information regarding stock to the team.
• Promptly highlight to the Store Manager information and needs regarding all products of the department in order to prevent any problems.
Store Image:
• Ensure visual criteria and verify guidelines execution in store. Ensure order and cleaning of windows and internal display.
• Liaise with the In-Store Visual to plan display fittings; verify and report visual criteria effectiveness in terms of sales.
KEY COMPENTENCIES:
• Capable of being an agent of change with and impeccable colleague team player approach
• Has effective management and coaching skills, is able to follow up on results, identify opportunities, motivate people to go beyond their comfort zone and go the extra-mile
• Communicate transparently and effectively
• Very good understanding of performance KPIs and ability to implement action plan to improve them
• Has excellent product and storytelling knowledge
• Previous experience in the same role for almost 2 years
• Fluent in English
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.