TECHNICAL SERVICES MANAGER, BARCELONA
Descripción de la oferta de empleo
You will join us as our new Technical Service Manager. Technical Service is a very important contributor for the success of the EMEA region and the area of responsibility for this role is very wide. It therefore requires thorough knowledge of products company processes gaming industry standards and customer requirements. You must be competent and able to plan many kinds of operational activities and customer support. You must be an excellent leader who can discover the most efficient ways to run the business by standardizing the tools and systems used by the Global Organization while working with the regional management team to meet common goals. The technical services in EMEA consists of 8 staff members that are primarily responsible for servicing installing and removing EGM s (slot machines) at customer locations as well as providing remote support to customers for installations and problem solving. You will be responsible for managing this global team.
What Youll Do
This role requires interacting directly with technical and slot managers across the region to coordinate installation/removal activity and to resolve customer satisfaction situations. There are also two major distributors with one in France and one in South Africa that require ongoing support. Business travel expectations are 25 to 50 of time and the primary on-site work location is Barcelona. There will be some opportunity for remote working.
The goal is to safeguard and augment the efficiency of the company s operations to facilitate accelerating development and long-term success.
Leadership and Team Management
Lead a team of talented service technicians to support the EMEA region.
Provide team leadership shared vision and positive communications to achieve the Aristocrat s vision and strategy consistent with the Aristocrat s core values and team principles.
Build strong relationships and collaborative partnerships with colleagues from around the world.
Establish a positive participative and collaborative team environment that inspires creative high-performing continuous improvement and engaged team members.
Responsible for attracting selecting and onboarding a diverse and qualified team and determining the appropriate team resource requirements to meet Global Technology Services EMEA strategic direction.
Plan and direct organizational development of assigned personnel that he/she is assigned. Areas include technical training customer service and business acumen. Manage large resources assigned and facilitate the assignments of staffing to the service model.
Be a member of the EMEA leadership team contribute to the region being able to achieve company goals.
Develops service relationships with customer representatives and meets with appropriate individuals as the company s representative in the region.
Technical Service Management
Ensure quality-first service on the field with seamless execution.
Lead the coordination and execution of installations product conversions and training. Ensure these are delivered within committed timeframes meeting customer and business expectations. Monitor the process from start to finish identifying any obstacles and implementing solutions to avoid delays.
Manage the monitoring analysis and reporting of product technical issues including the investigation and troubleshooting of faults related to gaming machines or systems. Lead root-cause analysis ensure timely resolution of issues and implement corrective actions.
Provide real-time support to field service technicians when more complex technical issues arise guiding them through troubleshooting and resolution procedures. Also work directly with customers when escalated issues require a higher level of technical expertise.
Develop implement and monitor appropriate performance measures to track service efficiency and technical outcomes. Create and manage supporting reports that detail service response times issue resolution rates and other KPIs critical to maintaining service excellence.
Financial and Operational Oversight
Owner of the tiered regional service budget that includes approving all worked hours and expenses for the region travel expenses billed services warranty work and other cost expenditures.
Ensure operational scaling to support growth of the business.
All other duties as assigned.
Benefits include
25 days of holiday + Christmas closure + birthday day
Excellent Salary
Yearly Bonus
Cigna Private Health Insurance
Gympass app Gold Plan (gym app)
Private Pension Plan
Life insurance
Flexible Compensation Plan (Edenred Tickets - Daycare Transport Restaurant
What Were Looking For
What We re Looking For
7+ years of proven experience in ensuring excellent quality first service within an equivalent position.
Fluent English language skills.
Knowledge of the gaming industry in EMEA would be highly beneficial.
Bachelor s degree on Engineering fields or logistic background.
Requires five years plus of proven results in the areas of customer service.
Why Aristocrat?
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations Up to 25
KPI,
KPI,
Detalles de la oferta
- Aristocrat
- Sin especificar
- 13/11/2024
- 11/02/2025
Lugar de trabajo: barcelona 08010... ¿qué estamos buscando? un/a property manager para responsabilizarse de la gestión de los activos inmobiliarios asignados, controlando la gestión operativa y prestando apoyo en la gestión financiera del inmueble, así como supervisando todos los servicios, operaciones......
Administrative and technical departmentroustabouts / roughnecks, welders / mechanics, rig operators / drillers, engineers (petroleum andmechanical) health and safety officer, superintendent smp, smp supervisor, document controller clerk,community superintendent, training / hrd superintendent; smp engineer......
Administrative and technical departmentroustabouts / roughnecks, welders / mechanics, rig operators / drillers, engineers (petroleum andmechanical) health and safety officer, superintendent smp, smp supervisor, document controller clerk,community superintendent, training / hrd superintendent; smp engineer......
• para la fábrica de barcelona que resida en barcelona... en grupo cabosa, empresa del sector textil con experiencia y proyección internacional, necesitamos incorporar becarios a las plantillas de nuestras fábricas de cremalleras ubicadas en barcelona... se ofrece:• incorporación cuanto antes• el horario......
A team player, with the ability to work successfully with customers, both business and technical teams across the organisation, as well as vendors and channel partners... join our growing team as a key account manager in the gbs team, you will focus on growing and developing existing clients, as well......
Requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within roles such as customer success manager, account manager, or delivery manager... experience in following up on the risks and complaints/suggestions......
Se busca personal para departamento de tráfico en la provincia de barcelona - jefes de tráfico - gestores/as de tráfico -administrativos de tráfico - responsables/auxiliares de tráfico https://www... com/es/ofertas-empleo-logistica-transporte?filter%5bcandidatetype%5d%5b%5d=4&filter;%5bstate%5d%5b%5d=barcelonarequisitos......
Update technical plans and ensure supplier adherence to agreed protocols... event management: understand the technical aspects of virtual and on-site booths... madrid, spain (on-site) as the production manager at oh37, you will be the the dream maker, the person who will take the right actions at the......
) precisa de un/a cristalero/a para trabajar jornada completa en barcelona... empresa de servicios de limpieza (limpieza de oficinas, edificios, naves... ) ofrecemos: - contrato directo con la empresa... salario: por convenio de limpieza de edificios y locales de barcelona- horario: lunes a viernes de......
Ciudad: barcelona funciones:desde temporing seleccionamos un/a técnico/a de calidad para importante empresa que se dedica a la producción de zumos y bebidas naturales, ubicada en barcelona, zona franca... soporte a las responsables de calidad... gestión de incidencias... tener conocimiento de la política......