TOUR DELIVERY MANAGER

Collette is seeking a Tour Delivery Manager to join our Tour Management Team. The successful candidate must reside in Spain. About Collette: Let Us Show You the WorldThere has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary:The Tour Delivery Manager is responsible for developing and managing regional tour manager teams to deliver an excellent on-tour experience. Focusing on recruitment, training, development, and working in collaboration with the product team to ensure the achievement of Collette brand standards. Tour Manager performance is the #1 driver of the excellence of the on-tour experience, we aspire to have the best Tour Managers in the industry.Primary Functions:Hiring/recruitment: Develop annual hiring and recruitment strategy that supports business growth by sourcing top candidates in the industry to support our brand delivery and excellence standards. Training and team development: Continue to evolve training strategy by drawing on individual and team needs through a variety of training models and on the road coaching and training. Conducts tour prep and briefing for new and existing tour managers. Assists in the resolution of issues for Tour Managers on the road when necessary. Supports the planning and execution of the annual TM Collaboration Meeting. Performance management: Manage each member of the team to achieve established metrics tied to customer feedback through our quality management tool. Identify training opportunities and resources.Support product design and marketing initiatives: Through the input and efforts of the regional team, support tour enhancements and marketing content.Collaborate across the organization: Improve operational processes and efficiencies to support tour managers on the road, product enhancements and new product development and emergency services protocols.Travel: This position requires some travel (estimated 4 tours per year)Knowledge and Skills:3-5 years of industry experience or management experience requiredBachelor’s degree preferred.Strong written and verbal communication skillsStrong analytical and creative problem-solving skillsAbility to engage with and manage relationships with internal and external stakeholdersProficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel