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VILLA MANAGER (HOLIDAY REPRESENTATIVE), CENTRAL MENORCA

Descripción de la oferta de empleo

Would you like to be part of a dynamic team dedicated to providing unforgettable guest experiences in beautiful destinations?At Solmar Villa Holidays, we are dedicated to delivering unforgettable holiday experiences to our guests in some of Europe's most stunning villas. We take pride in offering the highest levels of service, comfort, and quality to ensure every guest has the best possible stay.As a Villa Manager, you will be the in-resort face of Solmar, ensuring our villas meet the highest quality and cleanliness standards. You will manage a variety of proactive and reactive tasks, from welcoming guests to resolving any issues that may arise during their stay. On changeover days, you will be responsible for ensuring that each villa is prepared to perfection for new guests. Working closely with the Area Manager or Regional Manager, you will focus on delivering excellent service and maintaining strong relationships with villa owners, contractors, and suppliers.Key Responsibilities:Provide exceptional guest service and resolve issues quickly, escalating when necessary and providing first-contact resolution where possible.Conduct villa inspections, ensuring compliance with company standards and championing a ‘right first time’ approach.Maintain accurate records of villa conditions and guest concerns.Support marketing efforts with accurate villa descriptions and imagery.Ensure health & safety compliance with regular audits.Be on call out of hours for emergencies, on a rota basis. Skills & Experience:Experience in a guest-facing role within travel or tourism.Strong communication and relationship-building skills.Self-motivated, highly organised, and able to work independently.Proactive, with attention to detail and a passion for guest service.Fluent in English and the local language; local market knowledge is essential.Ability to work under pressure and adapt to changing needs.If you have a passion for hospitality and providing outstanding guest experiences, this is the perfect role for you. Join Solmar and be part of a dedicated team delivering the best in memorable villa holidays.To apply, please email your CV to careers@solmarvillas.com detailing your location and the position you are applying for.Local seasonal contract provided, 40hrs/wk (5 days/wk)Must have own carMust be based in Central/West Menorca and be willing to travel across the island Application deadline: 29th December 2024Shortlisting: 3rd January 2025Interviews: 10th January 2025 via MS Teams
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Detalles de la oferta

Empresa
  • Solmar Villas
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 18/12/2024
Fecha de expiración
  • 18/03/2025
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