ZONE IT MANAGER

OBJECTIVES: "Partner” with the business in a true “IT as a Service” environment; provide resilient, best-in-class, cost-efficient IT Services to all ELEs in your Zone;Together with the Regional IT Infra Director, responsible to provide (build & run) IT Infra services to all ELEs in your Zone;Lead the IT transformation program to segregate IT Infra assets and isolate IT Solutions in your Zone;Install IT governance processes (IT Service Management) for your Zone.KEY ACCOUNTABILITIES:IT Strategy & IT Service ManagementEngage with IT Director to define the IT strategy for the zone; Manage the annual IT budget for the zone; Support the Zone Business Leader with enrolling of new companies.Implement a true “IT as a Service” Model (for IT Infra services); Act as “Managed IT Service Provider” towards internal IT customers; build a network & foster a productive relationship with key business leaders;Monitor and Report on IT service quality, as well as customer satisfaction against agreed KPIs and Service Level Agreement (SLA) performance indicators.Build and Manage your IT team, distributed over multiple countries/ELEs; Cooperate with the Regional IT Infra/Governance teams; Ensure consistency, Foster collaboration, Promote synergies and share good practices/methodologies across ELEs in your Zone;Build/Provide a portfolio of IT Business Services that meet the business needs at the right level of investment; Plan, organise and manage the Zone IT team to deliver and exceed the contracted SLA performance of the respective IT services.IT Infra & SecurityTogether with the Zone Business Leader & Regional IT Infra Director (co)define the IT Infrastructure Strategy, priorities, roadmap, etc. for your Zone.Daily Steer your Zone IT Infra team to provide best-in-class IT Services to the ELE’s; accountable to run IT Infrastructure services, projects within budget/time/scope/qualityEnsure reliable operations of future state, segregated Zone (see Transformation Program: actively Manage the transformation of all Legacy Infrastructure into a segregated landscape, supported by the Zone & Regional IT Infrastructure Team).Ensure Group/Regional IT (Infra and Security) standards are implemented and adhered to;Monitor the execution of all operational activities (“First line of defence”) and periodically Audit IT Infra & Security postures (in cooperation with Group IT 3rd line of defence team).IT SolutionsTogether with the Zone Business Leader (co)define the IT Solutions Strategy, priorities, roadmap, etc. for your Zone.Daily Steer the Zone IT Solutions team to provide best-in-class IT Services to the ELE’s; accountable to run IT Solutions services, projects within budget/time/scope/quality;Subscribe to transversal or dedicated/shared (ITAAG) IT Solutions, and provide L1/L2 Support for instantiated (ITAAG) IT Solutions.Ensure Group IT Solutions standards are adhered to;IT Governance & Transformation Program.Drive the Transformation program to re-architect & re-engineer IT Infrastructure and Solutions for ELEs in your Zone;Install standardized IT cost (TCO) management, as well as IT Project Management and IT Service Management practises across all ELEs in your Zone;Ensure IT Services are run in compliance with regulation; Assist with response to regulatory audits;REQUIRED PROFILE Master’s Degree in Computer Science (M.S.) or related field from a four-year college or university; an MBA or equivalent is desirable but not required.Project Portfolio Management (PMI, or other), ITIL (PMP & ITIL Foundations certification is must) others like (Scaled) Scrum, COBIT, TOGAF, … is desired.Lean methodology (Six Sigma, or other) is a plus. Experience5 years of work experience in a similar function.5-10 years of (project/) program management in an IT environment (for ERP-like implementations, in an international environment) preferably in an industrial or process driven environment, ideally in the laboratory industry.Competencies & Skills: Entrepreneurial thinking and flexibility to change; Ability to work in a complex and challenging international environment.Proven excellence in managing multiple reporting lines across different teams, businesses (5 years of experience); hands-on leadership of a distributed international team is desired.Core competences: Product strategy & planning; Program/Project Portfolio management; Product Life Cycle Management; Risk Management; IT Service Management; Regulated Environments; People Management & Emotional intelligence; Presentation & Communication; Enterprise Architecture.IT Service Management (practices/framework) experience is a plus; proven ability to install/enhance IT processes to drive efficiency, quality, and cost-effective solutions; 5 years relevant experience in IT Service Delivery field; ideally in the regulated GxP/HIPAA environment.Strong financial acumen and ability to develop budgets, controlling and reporting.Experience in managing international customers successfully.Excellent organization and prioritization skills.Very good communication skills (concise writing and orally convincing); Experience presenting to executive management.Empathy and strong interpersonal skills, stress resistant and flexible work attitude; strong customer service mind-set.High energy to drive rapid and ongoing change. Lead by example.Decisive, resilient for setbacks/changes, organization sensitive, realistic, ownership, thinking in solutions, persistent, structured; Courage and self-confidence to take initiative; deal with risks and empower others.Analytical person and self-starter; ability to work under minimal supervision. Ability to develop a clear and realistic vision on what needs to be done in near and mid-term future to ensure continuity and improve business results.Action-oriented problem solver, able to oversee the big picture and dive into the details when needed (can switch between overview and details).Fluent spoken and written English.Good knowledge of working with tools like Microsoft Project, Gantts, Excel.Technical Familiar with: BPMN, UML; SCRUM methodology, CMMi; GxP (GAMP5), GDPR.Strong background in IT Service Management, experience in working with IT Service Management Systems (ServiceNow, ...).Experience consolidating & analysing (larger sets of) data from multiple data sources, for executive reporting purposes.Knowledge of COBIT will be a plus.ITIL certification will be a plus.