TRABAJO ADOPTION CUSTOMER EXPERIENCE DIRECTOR

Title and summary director - customer success eur overview services within mastercard is responsible for acquiring, engaging, and retaining customers by managing...

experience on industry-established rigor operational excellence (e...   support customer onboarding and identify training needs, advising customers on training opportunities...

They oversee all aspects of frontline customer experience, including tracking customer experience kpis, tnps, complaints management, and conducting mystery shopping...

Hands-on experience in resource allocation and capacity planning...   preferred qualifications   experience in a global or matrixed organization...

Additionally, the candidate should have extensive pharma and diagnostic market access experience in companion and/or complementary diagnostics (cdx/codx), and marketing/payer...

) customer success: - construir y mantener relaciones con las key accounts en españa - ayudar al equipo a identificar potenciales oportunidades de upselling y cross-selling...

customer facing responsibilities:drive and support cloud adoption plan: working with both the customer and various aws teams including the customer account team...

customer success extends a client’s capacity to reach maximum operational efficiency... the customer success mission is to “guide the customer” with their product...

Our customer success managers help customers to realize and extend the value from their teradata products & services - ensuring customer satisfaction whilst protecting...

Qualifications required experience and skills:3+ years proven experience in a customer success role... you will ensure the highest customer satisfaction...

customer focus: exceptional customer management skills, with a proven ability to build and maintain strong customer relationships... customer engagements: understand...

• delivers excellent customer service throughout the customer experience and encourages the same from other employees... • uses personal judgment and expertise to...

Pre-sales, strategic consulting, customer success role, etc... 5+ years of experience on customer-facing roles (e... increase feature adoption of teradata software...

Manage and enhance customer satisfaction and user adoption through ongoing support, regular check-ins, and by acting on customer feedback...

•    delivers excellent customer service throughout the customer experience and encourages the same from other employees... •    uses personal judgment and expertise...

Documents customer success plan with customer and sales...    design and implement customer success plans... previous experience in a similar role within the technology...

Delivering an excellent customer experience is key... as a customer care expert, you will play a key role in providing exceptional service to our customers by addressing...

experience with process improvement and efficiencies...   5+ years of project management experience...   experience with international teams is a must  solid background...