CUSTOMER SUCCESS MANAGER - FINANCIAL SERVICES

Our Company At Teradata, we believe that people thrive when empowered with better information.
That’s why we built the most complete cloud analytics and data platform for AI.
By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions.
The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
What You’ll Do Teradata is looking for a great new team member to join our Strategic Financial Services Customer Success organisation.
If you have experience in Data & Analytics, either in a delivery role, as a user or have a strong customer-oriented services background working for a technology company, we would really like to talk with you.
Teradata has changed our business model significantly over the past few years and our customers mostly consume our solutions via a recurring subscription model.
We have also made significant investment and progress in deploying Teradata in the Public Cloud.
Our Customer Success Managers help customers to realize and extend the value from their Teradata products & services - ensuring customer satisfaction whilst protecting and reinforcing Teradata’s revenue.
You will need to be an effective communicator, with an ability to see both the ‘big picture’ and the detail of how technology solves problems and creates opportunities for your customers.
And when we say communicate, we mean you’ll be interacting with people up and down our customer’s organisation from the DBAs to senior executives.
You will have a good deal of responsibility, but you will also have flexibility to make your own decisions.
Who You’ll Work With As a Customer Success Manager, you will thrive from working as part of a team, working closely with our Account Executives, Business Consultants, Solution Engineers, Delivery Teams and Customer Education Trainers as well as the extended Services & Support organization.
You will become a ‘trusted advisor’ to your clients; your technology and business insights, coupled with experience in data & analytics solutions, means you can seek out and develop opportunities for Teradata solutions that meet your customer’s needs.
If your passion for real, deliverable solutions to some of the biggest data challenges in the world matches ours, and what we’ve said appeals to your ambitions, we want to hear from you.
What Makes You a Qualified Candidate · You will be working with several assigned accounts for which you will be responsible to develop and execute a relevant and actionable customer success plan, in partnership with the account team and a Europe based CSM.
· Develop and manage customer on-boarding plans for new customers, with a focus on speed-to-value and customer experience · Orchestrate Teradata (post-sales) activities from education to consulting and support services, to help them get started or overcome obstacles as well as facilitate Teradata subject matter experts and other customer-facing functions · Grow a customer’s confidence in Teradata solutions through your professionalism and expertise to ensure they are successful in their adoption and utilisation of Teradata technology and services · Drive adoption and utilisation of Teradata products and services, through the success of the customer · Understand the customer’s usage of their Teradata products and services, and also proactively identify and address adoption challenges they might be facing · Serve as trusted advisor to customers as they are adopting our products and services · Advise customers on how to optimize the use of their Teradata solutions to get maximum value out of their investment · Increase use, business-criticality and stickiness of the customer’s Teradata solutions through positioning of new features, use cases and additional data & analytics applications · Ensure that we are collecting and appropriately channel tangible learning from customer experience feedback, both through periodic surveys such as NPS or ad-hoc service delivery feedback · Partner with the account teams an overall account plan and strategy · Partner with the account teams and renewal managers on · Co-operate with your customer’s preferred strategy and services partners, to contribute to successful implementations and operations of Teradata solutions   What You’ll Bring · ‘Passion’ and enthusiasm about data, analytics and Teradata – after all, that’s what we have… · Hands-on experience from implementing, supporting or improving analytic solutions for large enterprises in either a delivery or senior user role and/or have a strong background in customer-oriented services from working with a technology company · Preferably experience from executing in a Customer Success Manager type role · Demonstrable ability to understand the customers’ business needs and provide thought leadership to advise, influence and build trust at different customer levels · Knowledge of the industry in which the assigned accounts operate is a plus · Ideally experience with cloud-based and/or XaaS technology solutions · Ability to identify, build and foster appropriate and effective business relationships · Facilitating collaboration between stakeholders who potentially have diverse objectives · A clear, confident and persuasive communicator, who can make a clear and understandable logical argument and successfully defend their position · A keen interest and understanding of developments in the data and analytic technology world · Have an excellent ability to multi-task and juggle priorities while ensuring you and the teams work life balance is respected · Experience of directly managing multiple workstreams and/or programs of work is preferable · Proven track record of leadership and experience in mentoring co-workers and/or business partners · Strong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment · Ideally fluent in the local language of the geography that the assigned accounts operate in, proficiency in both written and spoken English · BS, MBA, or MS in business, technical or professional discipline or equivalent work experience · Teradata is an equal opportunity employer in all aspects of our business.
We are excited by the unique qualities, abilities and perspectives each person brings, and candidates are considered on all the fundamentals they may bring to the role and the team · You will meet with customers and account teams in-person in the Bangalore area will be required.
The role allows for working virtually with a degree of flexibility of working hours in line with the immediate needs of your customers and the account team.