TRABAJO CUSTOMER QUALITY ASSOCIATE BARCELONA, BARCELONA

Responsible for adequate quality assurance agreements (qaa) / quality terms with esps are in place... lead and manage a quality oversight and collaborate with business...

We are currently looking for a customer service associate... customer service associate - b2b based in: barcelona (emea) reports to: customer service supervisor...

Employees and customers know that items in your hands will be taken care of quickly and with quality... you will report technical issues and log tickets with accurate...

Previous working experience within a customer service /contact center environment... liaise with other departments such as customer service, merchant investigations...

* previous working experience within a customer service /contact center environment... * liaise with other departments such as customer service, merchant investigations...

You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team... gather information from a range...

Handle customer inquiries, process returns, and resolve customer issues promptly... understand customer expectations and translate the voice of the customer for...

quality assurance... quality assurance: define and enforce quality standards and procedures... proficiency in quality management tools... advanced degrees or certifications...

Collaborate with other departments to address customer concerns and improve overall customer satisfaction... previous experience in a customer service role is preferred...

Support the senior director and director customer operations management emea to drive process and key organizational improvements plus customer operations management...

Define performance measures of industrial quality and continuous quality improvement... establish the associated quality indicators... implement within the industrial...

Manage and enhance customer satisfaction and user adoption through ongoing support, regular check-ins, and by acting on customer feedback...

You enjoy interactions that lead to ultimate customer success and satisfaction... you focus on details, particularly with communication, follow-up and documentation...

customer success partner involved in the accounts, to ensure customer success... supports customer satisfaction surveys & commercial change requests...

Job description we are currently looking for a  customer care officer  for our german & austrian markets to complete our customer care team, based in barcelona...

What's in it for you we challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond wow... as a customer service sales representative...