TRABAJO CONTACT CENTER CRM ESPLUGUES DE LLOBREGAT, BARCELONA

In-depth knowledge of contact center technology landscape, including key it products such as crm systems, ivr systems, acd systems, and workforce management tools...

•    proficiency in using crm systems and other sales-related technologies (salesforce/veeva)... •    collaborate with the vet business performance analyst to support...

Previous experience working in centers of competence / shared service center operations would be a plus...   bonus points if you:    experience in centers of competence...

Acts as the principal contact between multiple business stakeholders and it stakeholders through the products and services lifecycle...   join nestlé’s it hub #beaforceforgood...

You will be the single point of contact between market brms (business relationship managers) and multiple it product managers to reduce complexity from the martech...

Join it hub nestlé #beaforceforgood   how we will proceed:   you send us your cv → we contact relevant applicants → interviews → feedback →   job offer communication...

•    problem solving: act as a technical point of contact for troubleshooting and resolving complex technical issues...   join nestlé’s it hub #beaforceforgood how...

Familiarity with marketing workflows and processes, content platforms (dam, drupal, crm platforms, social media platforms) and new technlogies applied to marketing...

Join nestlé’s it hub #beaforceforgood   how we will proceed: you send us your cv → we contact relevant applicants → interviews → feedback →   job offer communication...

How we will proceed:   you send us your cv → we contact relevant applicants → interviews → feedback →   job offer communication to the finalist → first working...

Join nestlé’s it hub #beaforceforgood how we will proceed: you send us your cv → we contact relevant applicants → interviews → feedback →   job offer communication...

Join nestlé #beaforceforgood how we will proceed: you send us your cv → we contact relevant applicants → interviews → feedback →   job offer communication to...

Service management:  oversee it service management (itsm) operations, including change and request activities, acting as r&d it contact point with service management...

Experience with crm and cdp (customer data platform) systems...   facilitate the evaluation and selection of software products and services, and design standard...

Join nestlé #beaforceforgood  how we will proceed:    you send us your cv → we contact relevant applicants → interviews → feedback →   job offer communication...

Join nestlé’s it hub #beaforceforgood how we will proceed:  you send us your cv → we contact relevant applicants → interviews → feedback →   job offer communication...

How we will proceed: you send us your cv → we contact relevant applicants → interviews → feedback →   job offer communication to the finalist → first working day ...

•    be the point of contact for community members on community activities...    type of work: hybrid  work language: fluent business english      about the role  ...