TRABAJO SERVICE MANAGEMENT ITIL ESPLUGUES DE LLOBREGAT, BARCELONA

Understanding of incident management and problem management process...   experience with it service management (itsm) tools such as servicenow, or jira...

itil certification... on call service...   project management certification... experience: 8+ years in information technology, with a focus on service management...

Experience with it service management (itsm) tools such as servicenow, or jira... as incident management coordinator, you will help maintain it stability and drive...

Accountable that team adheres to service level management best practices and compliance & security requirements... ensure team meet service level and compliance...

Collaboration with the other modules such as request fullfiment, incident management, problem management, knowledge management whenever necessary advocate for new...

Experience in project management and consulting roles... excellent stakeholder management skills at a senior level...   proficiency in data mapping, transformation...

Have experience in vendor management and financial management...   experience in budget planning and financial management...   support the group sourcing strategy...

Technology fluency and project management capabilities... great stakeholder management skills at different levels... responsible for preparation of service catalogues...

Stakeholders management at different levels and communication skills... prepare and develop substance documentation for tax audits and for management requests...

Recommends improvements for service effectiveness and efficiency using emerging technologies and methods... meets it customer and consumer requirements while maintaining...

Stakeholders management at different levels and communication skills... previous experience working in centers of competence / shared service center operations would...

Adhering to established program and project management methodologies... •    direct or approve the use of professional service providers/external suppliers and determines...

Years design agency experience in account management, strategic planning, and/or project management... establishes and maintains strong productive and collaborative...

Excellent project management skills, with the ability to prioritize and manage multiple projects simultaneously...   proven experience as a functional it product...

You will control the development progress versus schedule and budget; also you will identify and analyze risk management issues, and devise plans to minimize risks...