TRABAJO PERFORMANCE IMPROVEMENT CUSTOMER MADRID, MADRID

The s-csm oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress...

customer facing responsibilities:drive and support cloud adoption plan: working with both the customer and various aws teams including the customer account team...

Descripcion del puesto customer service representative position located in madrid to support customers in portugal... education & competencies upper secondary...

Passionate about customer service... partnering with the business to increase productivity, the customer experience and performance standards...

customer experience: focus on enhancing the overall customer experience through digital and non-digital initiatives, hence ensuring that operations processes meet...

Delivering an excellent customer experience is key... contribute feedback on our customer facing digital tools, and how to optimize self-serve for our customers...

Manage and enhance customer satisfaction and user adoption through ongoing support, regular check-ins, and by acting on customer feedback...

High energy and a sense of urgency for performance improvement... personal attributes: passion for lean and continuous improvement... passion for improvement: demonstrate...

Provides relevant customer feedback to other disciplines to stimulate continuous improvement... ) handles very difficult and sensitive customer complaints...

customer success partner involved in the accounts, to ensure customer success... supports customer satisfaction surveys & commercial change requests...

customer engagement & community building: create campaigns, events, and promotions that strengthen engagement with current clients and attract potential buyers,...

Preferred qualifications: experience in a customer facing role or a contact center environment additional details: location: madrid workplace flexibility: full time...

Receive and provide coaching to colleagues toward performance improvement... deliver world-class customer service, offer custom solutions and negotiate a positive...

Cross-functional alignment: work closely with product, engineering, and ai teams to ensure customer feedback drives product improvement and innovation...

Other departmentsproviding support for the customer service department when resources are low... ad-hoc duties and responsibilities as requested / assigned by the...