TRABAJO TECHNICAL SUPPORT 3RD LINE

• experience of working with 3rd party software vendors... if no immediate solution found, assign the incident ticket to the corresponding 2nd level support...

Essential job functions provide professional, courteous and prompt technical support for assigned complex system level software products... continue to develop professional...

Your day to day: provide support to noc teams during the interventions on complex and critical incidents occurred in core mobile / fixed vodafone de...

The support will be done via phone/email and servicenow... provide technical support and assistance to end-users, both remotely and on-site, to resolve hardware...

Full support and adherence to the continuous improvement process... supporting on daily/weekly/monthly review sqcdp metrics, issues and countermeasures with support...

The operations technician works within a structure that requires considerable interaction with others in the same production unit as well as other production units...

Internship job description: *tasks to be performed by the student: participation in the following tasks indicated below: - acquisition, testing and commissioning...

Responsibilities * interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities...

Responsibilities • interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities...

• interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities... • escalate unresolved issues to support...

Application production support... • - provide support during projects uat... • - provide technical support to it teams on all products (systems, middleware, database)...

Maintains direct vendor contact regarding third line maintenance support issues and fault tracking... second line support and maintenance of the it applications...

(3rd line and above levels) have technical skills of 3rd line and above capability to resolve complex faults, & support complex provide & change issues on a 24/7...

•    support troubleshooting of complex issues in production... •    proven experience in leading and managing technical teams... •    proven experience in leading...