BOUTIQUE MANAGER

MISSION The IWC Boutique Manager is responsible of leading all activities to achieve business objectives and to build a supreme service culture.
He/She will be an inspiring leader with high passion in networking and community building.
He/She can run the business in a self-dependent way performing high integrity.
He/She can drive and manage the boutique sales, staff, clients and operations.
The IWC Boutique Manager will play a critical role in the organization and representation of the brand by promoting its values within the market.
KEY RESPONSIBILITIES Business Performance & Operations Drive performance to consistently achieve sales targets and KPIs, maximize business  profitability Analyze performance to identify business needs and turn them into individual actions and  objectives Lead the team to successfully implement and achieve business growth in new retail  channels Ensure operations comply with company policy while consistently improving the functioning of the  boutique.
Maintain boutique image according to the brand’s  standards Build and maintain strong collaboration with stakeholders as well as office  team   Client Experience &  Development Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided Lead the team to host clients with the ability to establish strong  relationships Execute service excellence to increase client satisfaction and retain customer  loyalty Establish brand and boutique presence in the market, propose local events through continuous networking, capture competitive market share through community outreach Influence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience Manage client database by applying IWC’s  guidelines   People  Development   Identify and recruit new talents, compose and retain a high performing  team Lead by example demonstrating passion towards IWC, know our brand’s products, mission and  value Conduct in-store training, coaching and daily  briefs Build individual objectives and development  plans Conduct one-to-one coaching sessions to review performance and provide constructive  feedback Oversee annual review process for boutique staff, assess team and individual  performances   PROFILE Strong entrepreneurial spirit, leadership skills and sales  skills Excellent communicator who is passionate in building relationship and networking, with strong social  skills High emotional intelligence and general  education Ability to positively lead, coach and develop talents / team members from different  backgrounds Ability to analyze selling reports, identify business trends, and react quickly to the needs of the  business Strong sense for client satisfaction, luxury experience, etiquette and human  behavior Manifest customer centricity mindset in all aspects of the  business Open and outgoing  personality Team player with good interpersonal competences and  empathy Fluent in Spanish and English and ideally one more relevant tourist  language 5 years of boutique management experience or equivalent experience in  hospitality Applicants with background in luxury retail sales or hospitality  preferred RECRUITMENT PROCESS Local Market.
HR Local Market.
Country Manager HQ.
Regional Director HQ.
Retail Director   We are an equal opportunity company.