CB SOHO PRODUCT MANAGER LOYALTY & CONVERGENCE
Descripción de la oferta de empleo
In this role, you will be part of the SoHo & SME Marketing Team as Product Manager focused on micro-business customer base (companies with up to 9 employees) with the main objective to maintain and grow the value of mobile and fixed customer base (convergent customers).
Moreover, having a broad view on all the core products, the role includes also the responsibility of the loyalty and reward program for all Vodafone Business segments.
Main accountabilities.
• Definition of commercial strategy for Convergent customer base, in terms of outbound and inbound campaigns, including pricing definition with a total account perspective • Customer base and deact analyses, for identifying useful insights for reaching commercial targets, such as churn and outflow • Establishment of close relationships with all sales channels (inbound and outbound, physical and phone) to deliver commercial targets • Budget planning, constant monitoring of deact and renewals performance, nontheless continuous correction of commercial levers given to sales channels • Continuous improvement and definition of the commercial offer, along with the processes related to the customer experience • Management of Loyalty & Reward program (accountability for all Vodafone Business segments), by identifying commercial partners for offering rewards/gratuities to the customer base, along with the definition of commercial campaigns for promoting the program Targets.
• Churn Convergent CB (%) • Outflow (€k) • Customer Base Management (€k), which is the spending dedicated to keep the customer base with Prevention/Retention/Upsell/Xsell initiatives • # accesses to the Loyalty program and related redemtpion • NPS Minimum skills and competencies.
• Analytical thinking and problem solving attitude • Strong attitude to complexity management • Collaboration • Proactivity • Stakeholder management • Project Management Must have qualifications.
• University Degree or equivalent • Excellent use of Excel • Good understanding of services industry, where knowledge of TLC/ICT is a plus • Basic use of SAS is a plus Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 08/11/2024
- 06/02/2025
Requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within roles such as customer success manager, account manager, or delivery manager... excellent working knowledge of ms office, particularly......
Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to vip players... your primary responsibility will be to deliver exceptional customer service, build last relationships, and provide tailored experiences to ensure the loyalty......
• content management and creation for opentop social networks, opentop web site, press releases, etc, acting as community and communications manager of opentop... • manage the relationships with the different stakeholders of the innovation ecosystem, with focus on startups, entrepreneurs, vcs and accelerators......
Descripción:empresa española de terapias alternativas y astrologia precisa incorporar una community manager para su proyecto en madrid... requisitos del puesto promoción de la compañía en la web/conocimientos de redes sociales... manejo de herramientas de monitorización en redes y otros(analitics, audiense......
Join our growing team as a key account manager in the gbs team, you will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies... determine appropriate solution offers, deals and discounts based on analysis of market......
Requisitos del puestocurrently, we are on the lookout for a visionary store manager who embodies the essence of our brand – someone who can seamlessly blend the art of salesmanship with the science of team motivation... step into a world where passion meets precision, and where every sale is a testament......
Confidencial cuenta con una posición como supply chain manager para optimizar la cadena de suministro para garantizar la eficiencia en la distribución de productos y la satisfacción del cliente... habilidades: logística conocimiento de erp gestión de inventario análisis de datos gestión de la demanda......
Ciudad: madrid desde temporing buscamos perfiles para cubrir la posición de manager legal en una importante empresa de gestión inmobiliaria ubicada en la zona de chamartín en madrid... se ofrece:- contrato inicial de 3 meses a través de temporing + posibilidad de renovación estable o paso a empresa......
Involve rh cuenta con una posición como community manager para crear y mantener una comunidad online activa y comprometida, gestionando la presencia de la marca en redes sociales y generando interacción con los seguidores... habilidades: hootsuite creación de contenido atención al cliente online estrategias......
¿qué estamos buscando? un/a property manager para responsabilizarse de la gestión de los activos inmobiliarios asignados, controlando la gestión operativa y prestando apoyo en la gestión financiera del inmueble, así como supervisando todos los servicios, operaciones y funciones acordadas en el mandato......
