• Publicar trabajo
  • Subir CV
  • Acceder
Ver oferta completa

CLOUD SERVICE MANAGER

Descripción de la oferta de empleo

Cloud Service Manager, Principal Located in Barcelona, SpainYou will be part of PTC’s Cloud Service Management Team organization, managing $100 Million of ARR (Annual Recurrent Revenue), and will join an internal team composed of Service Managers distributed worldwide (North America, Romania, France, Germany, Japan)Your ImpactRepresent PTC with major international SaaS customers, including top-tier Fortune 500 companiesEnsure long-term customer experience and satisfaction with PTC’s SaaS offeringBe a trusted advisor and influential problem solver for customersAdvocate for customers internally to impact PTC’s SaaS strategyPlan and execute renewal plans to retain and build loyalty with customersProvide valuable insights by analyzing customer health metrics to ensure full adoption and value of PTC products and services at customersMaximize customer value to sustain business growth and profitabilityYour Day-To-DayExecute and oversee all PTC SaaS deliverables for your customersEstablish & handle governance model and Cloud Services reviews with customers to ensure successful long-term partnershipsAct as the main point of contact for escalations, coordinating PTC eco-system resources to resolve customers’ issues, overseeing service requests and change management processDeploy repeatable processes and best practices using Cloud Services ITIL frameworkIdentify operational risks impacting customer satisfaction and define and execute mitigation plans in collaboration with the account team.Understand customers’ business processes to optimize adoption of PTC SaaS products and servicesWork with Delivery teams to ensure programs are delivered on time and with qualityAnalyze and report on customers' system performance metricsAssist customers with business model strategies for SaaS servicesPreferred Skills, Knowledge & Experience:Motivation for client services and account managementFocus on complex project lifecycleAchievements in managing ARR (renewals and retention quotas)Great verbal & written presentation skillsAbility to create, build & manage relationships with customers at all levelsAbility to analyze client needs and issues to define proactive actionsBackground in Program Management: PMP & ITIL background or certification a bonusBackground in Enterprise software implementation or supportBasic QualificationsBachelor’s Degree in Computer Science or a related field5 years of experience in Cloud or SaaS client service or account management functionsKnowledge of SaaS-based and/or Cloud-based business models in software industryGreat communication skills in English (fluency required); German or French a plus
Ver oferta completa

Detalles de la oferta

Empresa
  • PTC
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 22/10/2024
Fecha de expiración
  • 20/01/2025
Cómo detectar ofertas falsas
Sales Account Associate or Manager (ingles+español)
inte-QT

Join our growing team as a key account manager in the gbs team, you will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies... as a global aggregator providing internet access and managed services in 190 countries......

Customer Success Manager
Recruit4work SL

Requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within roles such as customer success manager, account manager, or delivery manager... demonstrating strong communication and presentation......

VIP Account Manager - Cyprus
Triskel Consulting

A customer-centric mindset with a firm commitment to delivering top-tier customer service... stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to vip players... profound understanding of the your country igaming market, along......

German speaking Customer Service Agents
RFC

Requisitos del puestoexperience in high quality customer service support would be ideal (b2c) good and professional communication skills native level of german plus fluent level of english knowledge of local or spanish language would be an asset but not required for the job data updates process good......

ECOSYSTEM RELATIONS MANAGER
Fundación Valenciaport

• content management and creation for opentop social networks, opentop web site, press releases, etc, acting as community and communications manager of opentop... • manage the relationships with the different stakeholders of the innovation ecosystem, with focus on startups, entrepreneurs, vcs and accelerators......

Community manager madrid
Tarotalia sl

Descripción:empresa española de terapias alternativas y astrologia precisa incorporar una community manager para su proyecto en madrid... se busca persona adaptable, constante y dinámica con posibilidad de continuidad en la empresa e incentivos por objetivos preferiblemente freelance (no obligatorio)......

Marketing y Ventas · Growth Manager
Smart&Fun

Especialista en marketing y ventas, con experiencia demostrable para integrarse de forma inmediata en el gran equipo de nuestra empresa tecnológica, gestionando toda la estrategia de marketing de nuestros dos principales proyectos digitales tecnológicos innovadores, consistente en un saas buscamos growth......

CALL 14-2024-1 Research Engineer for a Cloud 5G/6G Lab
Centre Tecnològic de Telecomunicacions de Catalunya

Who are we looking for ?cttc is searching for two interested candidates to work as research engineers for a cloud 5g/6g lab of the sas research unit: https://www... o career path promotion (either professional category and/or annual gross salary)o annual productivity upon performanceo possibility to......

Store Manager
Anonimo

Requisitos del puestocurrently, we are on the lookout for a visionary store manager who embodies the essence of our brand – someone who can seamlessly blend the art of salesmanship with the science of team motivation... step into a world where passion meets precision, and where every sale is a testament......

Supply Chain Manager
Involve rh

Confidencial cuenta con una posición como supply chain manager para optimizar la cadena de suministro para garantizar la eficiencia en la distribución de productos y la satisfacción del cliente... analizar y optimizar los procesos de logística y distribución... 000,00 € eur por año bruto jornada laboral:......