CRM MANAGER (ELOQUA)

About Merkle Merkle, a dentsu company, powers the experience economy.
For more than 35 years, the company has put people at the heart of its approach to digital business transformation.
As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty.
Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.
With more than employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.
We’re hiring for a  CRM Manager  as part of Merkle in Barcelona.
Descripción de puesto.
The Role As a CRM Manager, you’ll be the strategic partner our client’s CRM Managers and Market Leads rely on.
This exciting, client-facing role involves leading B2B digital delivery across Email, SMS, and Web channels.
Life as a CRM Manager at Merkle In this role, you’ll be responsible for digital delivery and business processes, orchestrating success in the following areas.
Design Impactful Campaigns.
offer practical advice regarding campaign lifecycle decisions for both peers/colleagues and clients.
Keep a holistic view on all journeys and activities in your markets and align the client’s market stake holders with Merkle’s internal delivery team.
This requires building client relationships and managing expectations and risks of key internal and client stakeholders on any project.
Guidance on test plans, support and consultancy on complex campaigns, customer journeys and new projects to the client and all team members.
Incorporate industry best practices.
Ensure Process Excellence.
Ensure SLAs are met and rigour is maintained at all stages, from briefing accuracy to quality checking and execution.
Capture, share, and update knowledge across all service areas and the entire team.
Manage Risks Proactively.
Identify and escalate project risks, stays aware of client dependencies, and supports the validation of assumptions.
Drive Performance.
Empower marketing teams to gain insights, analyze data, make predictions, and optimize marketing programs, campaigns, and resources in collaboration with Merkle’s Campaign Performance Lead.
Innovate Continuously.
Contribute to innovation projects and develops technical practice areas by staying updated with industry trends, improving training material, and connecting with Merkle’s internal technical specialists.
What We Are Looking For 3 years of hands-on campaign delivery experience, including journey building, triggers, and complex campaigns.
Proven track record of successfully managing CRM journeys, data reporting, and stakeholder expectations.
Proficiency in Excel.
Proven ability to implement and refine strategies using an experimental mindset.
Added Advantages Experience with Eloqua.
Familiarity with SQL, Excel, and Power BI for data management and reporting.
Line management experience.
Experience in change management.
Experience with performance reporting.
A few of the benefits Whether it's the joy of working with people at the top of their game or the Merkle social calendar, people love working here – and we hope you will too Attractive and great compensation package Flexible work schedule #LI-Hybrid Spanish/English lessons Free life and health insurance Career development through Dentsu University and LinkedIn Learning Day off on your birthday Annual wellness days Merkle Care Employee Assistance Program Merkle Benefits Club Reduced fee in Andjoy 2 volunteering days per annum Flexible salary remuneration scheme.
Inclusion and Diversity Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so.
For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners, and communities.
This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds, and cultures.
About dentsu Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.
As part of Dentsu Group Inc.
we are headquartered in Tokyo, Japan and our employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC).
Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
Diversity, equity, and inclusion sits at the heart of our Social Impact strategy – our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.
If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
Ubicación.
Barcelona - Av Diagonal 177 Brand.
Merkle Tipo hora.
Tiempo completo Tipo de contrato.
Permanente Sobre dentsu Cuando te incorporas a dentsu - a cualquiera de nuestras brands - formarás parte de un equipo.
Un equipo con talento en medios, creativo y tecnológico.
Con una misión compartida.
innovar en la forma en la que están construidas las marcas.
Nuestra manera colaborativa y ágil de trabajar significa que vas a desarrollar diferentes capacidades estando expuesto a nuevos planteamientos, combinándolos con un espíritu pionero cuyo objetivo es tener un impacto positivo en las brands y la sociedad.
Pronto te darás cuenta de por qué estamos a la vanguardia de la economía digital.
Juntos hacemos nuestra marca.
Juntos aceptamos el verdadero potencial de la disrupción.
Y juntos, en toda nuestra red, ayudamos a nuestros clientes a crecer en un entorno cambiante.
world.
Si deseas pertenecer a una red global donde las oportunidades no tienen límites, esperamos darte la bienvenida.
About dentsu We are dentsu.
We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy.
We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity.
We are the network designed for what’s next.
An invitation to… team without limits.
We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way! An invitation to… be a force for good.
Sustainability is vital to our business and an important area of focus for our clients.
We are leading the way for our industry as we discover new ways to help build a more sustainable planet.
An invitation to… dream loud.
In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future.
Find out more about us Who we are Our Social Impact Our work Our DEI Report