CUSTOMER SUCCESS MANAGER (ENGLISH/ITALIAN - FULL-TIME) PARIS
Descripción de la oferta de empleo
Set up accounts for our new English and Italian speaking customers while managing their timeline schedule as Project Manager.
Train and provide personalised assistance to customers during their onboarding phase so that they use the product optimally and adapt quickly.
Activation.
Oversee activation and provide ongoing support to customers.
Work closely with internal teams to ensure fast and efficient support to customers, as well as up-to-date, accurate and relevant documentation in the help desk.
Account management.
Manage a portfolio of customers to maintain a high level of customer satisfaction (NPS), ensure contract renewals, make additional sales and try to win back some lost customers.
Depending on your profile and interest, you could be in charge of managing integration projects (around 2-3 months) for larger customers.
Profile Required profile Fluent English and.
you must be able to communicate fluently in English and Italian to provide the best support to our English and Italian speaking clients.
Any other language is a bonus:) Excellent communication skills.
you must be able to communicate effectively with customers to understand their needs and provide effective support.
Th.......
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Detalles de la oferta
- Ezus
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 14/11/2024
- 12/02/2025
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