DELIVERY OPERATIONS MANAGER

General skills, cultural considerations Cambridge Energy (CE) is a multi-cultural company. English is the company’s official language, but it is not most employee’s first language. Working at CE requires strong communication, cultural intelligence, adaptability, open-mindedness, empathy, and interpersonal skills. These abilities enable individuals to bridge language and cultural barriers, understand diverse perspectives, and collaborate effectively, fostering a harmonious and inclusive work environment. At CE, our commitment extends beyond delivering quality service. We embrace the power of technology to ensure optimal economic outcomes for our customers. Balancing customer satisfaction, ownership, teamwork, and sustainability, we work relentlessly to prioritise customer needs while also ensuring the overall business feasibility. Our initiative and collaborative efforts blend with cutting-edge technology to drive customer-focused solutions and cost-effectiveness. We consistently strive to exceed expectations, demonstrate accountability, leverage diverse perspectives, and consider the long-term impact on stakeholders. By integrating technology into our core operations, we not only contribute to the organization's goals but also foster a collaborative culture, enhance customer experiences, and promote ethical and sustainable practices. Finally, workflow efficiency is at the core of our operational strategy, as it helps us do more of what will help us reach our goals. Our team is thus expected to be comfortable with adapting to change, collaborating with team members, embracing continuous improvement, and working towards optimising processes and productivity. Our adaptive use of technology enables us to enhance operational efficiency and provide our customers with the best possible economic benefits.  Role Mission The Delivery Operations Manager will oversee the end-to-end delivery of customer projects internally and externally, ensuring that all project objectives are met on-time, within budget, and to the customer's satisfaction. The Delivery Operations Manager will be responsible for coordinating with multiple internal and external stakeholders to ensure that all aspects of project delivery, from pre-quote to project handover, is managed effectively and efficiently. This role is crucial in ensuring that every step of our delivery process flows smoothly, meeting quality standards and customer expectations. The Delivery Operations Manager will monitor task assignments, improve efficiency, and coordinate with various teams to ensure on-time delivery and client satisfaction. The ideal candidate will have a strong background in Operations management or supply chain management and experience in managing cross-functional teams. Function and responsibilities Internal Manage end-to-end workflow processes to ensure timely, efficient, and cost-effective deliveries.  Track and optimize the status of tasks and delivery timelines, addressing bottlenecks and resource constraints.  Coordinate with dispatch, operations, customer success, and logistics teams to streamline communication and task assignments.  Own and manage orders end to end: Ensure timely creation and release of orders in the Enterprise Resource Planning (ERP) software Ensure all ordered items are released and all costs, cost groups, and incoterms are added in the ERP Coordinate invoicing Verify that orders, quotes and contracts match (equipment, price, lead time)  Ensure confirmation of payment is received Manage the coordination of the procurement, production, and shipping of orders Ensure production and shipping schedules align with customer requirements Review delivery addresses and details to ensure accurate delivery Notify customers when the shipment is completed Update and maintain project Gantt charts to help identify potential issues that could affect the critical chain/ critical path and work with the relevant parties to proactively address the potential issue   Work with the manufacturing team to compile the cost and lead times for equipment.  Continuously analyze workflow processes to identify and implement improvements in efficiency and quality.  Leverage data and KPIs to make informed recommendations on workflow adjustments and enhancements.  Develop and document standard operating procedures (SOPs) to establish best practices in delivery operations.  ERP Improvement Identify and implement process improvements to enhance efficiency and reduce costs Collaborate with the CE team to improve procurement and inventory management processes  External Create and manage the project plan (end to end), ensuring that all relevant information is included and handed over to the internal project team. Create and maintain a risk registry, identifying risks, calculating the level of risk, and putting in place mitigation actions. Plan and conduct project status update sessions with stakeholders, resolving queries and reviewing all aspects of the project.  Finalize project pricing and payment terms, ensuring that all required equipment is included and the scope of supply is clear. Send regular status updates to all stakeholders, internal and external, throughout the project lifecycle, ensuring that they are kept informed of progress, and any issues are addressed. Manage resources both onsite and offsite, including identifying technical and commercial resources needed and getting approval from the Head of Customer Success, as well as coordinating travel for CE employees as required. Plan and coordinate installations with customer stakeholders including tooling requirements, installation sequencing and other pre-execution work.   Complementary responsibilities and support tasks Work closely with the sales team during the pre-quote stage to ensure that all necessary project information is gathered to accurately quote a project. , requesting project data, providing budget estimates.  In collaboration with the sales team understand and summarize the customer objectives, ensuring that they are addressed throughout the project lifecycle, and put in place actions to address any objectives. The role will involve travelling to project sites on a regular basis.   Internal and external relationships This role will require extensive interaction between all internal and external stakeholders. Experience and competencies Bachelor's degree, with relevant training in supply chain management, business administration, or project management. At least 5 years of experience in Operations or supply chain management, or related field. Familiarity with ERP systems and tools (MS Dynamics an advantage) Familiarity with project management tools, such as MS Projects, Kanban. 15% travel to project sites as required.    Essential Skills and Qualities  Excellent organizational skills Ability to thrive in a fast-paced environment Effective Communication. Problem-Solving Time Management and Prioritization Team Collaboration  Adaptability and Flexibility Attention to Detail Empathy and Customer Focus Proactive and decisive when making decisions Decision-Making Conflict Resolution