INCIDENT MANAGEMENT TECHNICAL COORD.
Descripción de la oferta de empleo
The candidate has as main objective to perform governance activities in Network Operations, with focus on incident management, 3rd party management, carrier and vendor handling, reporting and performance monitoring, automation development.
In the described scope, the successful candidate will be also able to perform analysis on trend of fixed and mobile network and manage new automation process and Kpi definition Key accountabilities and decision ownership • Manage incidental events providing detailed information about customers impacts on mobile and fixed network • Manage escalation process toward top management, 3rd party, carrier, vendor and other stakeholder • Manage and update network KPIs in the monitoring tools to improve anomaly detection • Stimulate innovation and implement digital solutions for business intelligence, bringing and taking forward new ideas in order to make process more effectives and efficient • Follow new projects, create procedure and manage External services Key performance indicators • Manage incidental events with attention and precision.
• Support business initiatives to improve NPS and TNPS across all different kind of products and to guarantee the best assurance • Develop new automation process/tools Core competencies, knowledge and experience • Self-motivated individual with excellent organizational, presentation and with strong innovative analytical and insight focus • Good knowledge of Network Operation processes and architecture of fixed and mobile network.
• Strong time-management skills and being comfortable working under pressure • Excellent communication and leadership skills • Team working Must have technical / professional qualifications • Proven expertise in programming language and report/monitoring tools • Technical and learning-oriented approach with proven experience and recognized knowledge of architecting solutions for anomaly detection • Degree in technical disciplines (engineering preferred) • Strong stakeholder relationships across all functions involved in the Netw Op.
& Cust.
Op management process • Fluent written and oral English Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 08/11/2024
- 06/02/2025
Administrative and technical departmentroustabouts / roughnecks, welders / mechanics, rig operators / drillers, engineers (petroleum andmechanical) health and safety officer, superintendent smp, smp supervisor, document controller clerk,community superintendent, training / hrd superintendent; smp engineer......
Administrative and technical departmentroustabouts / roughnecks, welders / mechanics, rig operators / drillers, engineers (petroleum andmechanical) health and safety officer, superintendent smp, smp supervisor, document controller clerk,community superintendent, training / hrd superintendent; smp engineer......
Multinational company is seeking an order management associate... handle relationship with local authorities... good knowledge of office pack and most usual erp... requisitos del puestoeducation requirements business administration degree (or similar) experience required: 3 years minimum in a similar......
Poseemos equipos especializados en el área de property management y en valoraciones inmobiliarias, intermediación comercial y asesoramiento internacional... lugar de trabajo: barcelona 08010... tenemos equipos especializados en 8 países europeos... desarrollar e implementar programas innovadores que......
Qualifications: proven experience in production coordination or project management... update technical plans and ensure supplier adherence to agreed protocols... proficiency in project management tools such as trello and dropbox... event management: understand the technical aspects of virtual and......
Use their initiative to drive innovation and identify potential opportunities and risks within the accounts, contributing to the commercial management strategy achievement... a team player, with the ability to work successfully with customers, both business and technical teams across the organisation......
Who are we looking for? we are looking for a positive and talented technician of competitive calls to support management and research units... the role this position will report directly to the principal investigator of the projects and will work closely with the administrative division ot cttc: department......
Administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources officer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer, secretary / office assistants / office clerks / front desk clerks, account......
Proficiency in using customer relationship management (crm) tools and other relevant software... demonstrated expertise in the igaming industry, with a strong emphasis on vip player management... flexibility in terms of working hours, as vip player management may occasionally require evening and weekend......
Ensure an efficient and effective flow of communication with other departments and management... strong organizational and time management skills, with the ability to multitask effectively and collaboratively... proficiency in the use of whatsapp, email and telephone communication tools, as well as pms......
