INCIDENT MANAGER

Job Description.
DXC Technology is a global professional services company whose mission is to lead the digital transformation of our clients by advising and guiding them in the application of technology to obtain the best results and increase the competitiveness of their companies.
With more than professionals and expert technologists, collaborating in more than 70 countries together with an exceptional network of partners, we offer advanced IT services and solutions.
In Spain, we are one of the main leaders in the IT market.
We have nearly professionals, distributed in thirteen locations, with centers of excellence in cutting-edge technologies such as Cloud, Business Intelligence, AI, or Automation among many others, serving more than 200 customers from all industries in the public and private sectors.
We work with leading companies in the country that trust us to guide their digital transformation.
We develop active policies of diversity and inclusion of people with disabilities and we are proud to have a representation of approximately 49% of female professionals.
At DXC Spain we are looking for a Incident Manager to join our great team of Consulting.
Requirements.
Technical training/Bachelor's degree/technical engineering.
At least 2 years of experience as an Incident Manager in a similar.
Spanish and English - spoken and written.
Medium-advanced level with office tools (Powerpoint, Excel, PowerBi).
User level knowledge of the Servicenow Platform (CMDB).
Certification in ITIL v4 or similar, and specific training in Incident Management.
Agile certifications Tasks.
Registration and monitoring of incidents.
Coordination and monitoring of all incidents and alerts received in all the infrastructures and applications under administration.
Classifying and prioritising the above-mentioned events to facilitate resolution based on impact and urgency.
Documenting and managing the event log to carry out the identification, notification and continuous improvement processes.
Communication and reporting of the above-mentioned incidents and alerts to all stakeholders, as well as notification to management and the managed Entities.
Management and monitoring of the activities related to the collaboration in the solution of these incidents as well as the improvement activities aimed at the continuous improvement of all processes.
What will you find at DXC? Professional development.
Leading projects in market reference clients.
Excellent work environment.
Flexibility and work-life balance.
Work with leading technologies within the IT sector.
Access to DXC University with unlimited certifications.
Social and responsible commitment.
Stable employment.
Social benefits.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company.
These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process.
DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
More information on employment scams is available here.
DXC Technology (NYSE.
DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.
The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.
Learn more about how we deliver excellence for our customers and colleagues at DXC.
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