INTERNATIONAL OPERATIONS MANAGER

ABOUT US:Born in November 2018 from the dream of two friends to “nourish the world with positivity and well-being”, Poke House is the global leader in the fast casual poke bowl restaurant category, serving delicious bowls in more than 180 locations spanning nine countries to-date (Italy, UK, Spain, France, Portugal, Romania, Austria, Belgium and US), with additional markets soon to-follow.Freshly positioned at the convergence of online food and modern restaurants, Poke House offers the complementary mix of digitally-driven and real-world customer experiences. With sales of € 120M in 2023 and a growing team of over 1,000 people, the hyper-growth of Poke House is enabled by highly attractive unit economics, accretive funnels, an easily scalable model, and an active community of poke lovers.OBJECTIVES OF THIS ROLE:Regularly visit stores across all operating countries to evaluate operations, provide feedback to in-store teams and local Area/Operations Managers, and ensure compliance with company standards.Leverage data and business intelligence tools (such as Excel, Mapal, Marketman, etc.) to create reports and dashboards for internal analysis and/or presentation to other business stakeholders.Monitor key performance data (e.g., labor costs, cost of goods) using existing dashboards and proactively develop new tools or analyses to identify opportunities for improvement.Organize and lead regular meetings with local teams to ensure clear alignment on priorities, track progress on action plans, and address any operational challenges.Deliver targeted training to store teams on critical processes such as scheduling, inventory management, and operational workflows, ensuring best practices are consistently applied.Collaborate with HQ and local teams to design and implement actionable strategies to optimize store performance and operational efficiency.Act as a conduit for feedback from local markets, bringing valuable insights back to HQ to influence procedures, strategies, and operational standards.Ensure a consistently excellent customer experience across all stores by embedding high operational and service standards in daily practices.Adapt strategies and approaches to align with cultural nuances and market-specific needs in each country.SKILLS AND REQUIREMENTS:5+ years of experience in restaurant or food & beverage operations, with a strong understanding of day-to-day operational processes such as shift management, inventory control, and customer service.Proficiency in analyzing data and developing dashboards or reports to optimize labor costs, cost of goods, and other key metrics.Strong leadership and communication skills, with the ability to engage and motivate diverse teams while driving accountability through recurring meetings and feedback.Problem-solving mindset with the ability to identify inefficiencies, propose solutions, and oversee implementation.Solid project management skills to monitor progress, ensure execution of plans, and manage multiple priorities effectively.A focus on delivering exceptional customer experiences and embedding this priority across all operational practices.Cultural adaptability and the ability to tailor strategies to different markets, fostering strong relationships with local teams.Flexibility to travel frequently across operating countries to support and engage with local teams.Willingness to travel up to 70% of the time.The role can be located either in Milan, home to our HQ team, or in Madrid, which hosts our International team hub.Proficiency in English is required; additional European languages (such as Spanish, Italian and French) are considered as a plus.WHAT WE OFFER:Be part of an international success story in a scale-up phase.Permanent contract and a competitive salary based on your experience.Performance-based bonus.Exceptional professional growth opportunities.Special offers dedicated to employees.