LANGUAGE QUALITY MANAGER

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The Quality Manager is the squad team member on a squad (s) responsible for supplier alignment and supplier performance on accounts owned by that squad.
Performance includes but is not limited to, on-time delivery, adherence to all client and project-specific requirements, and defect-free deliverables.
The role is managing service delivery quality to the client or managing tasks or initiatives.
This role is responsible for engaging with the customer to understand capacity requirements and quality expectations and liaising with Language Services to ensure such requirements can be met.
As part of ensuring adequate performance, the Quality Manager will monitor customer Objectives & Key Results (OKRs) and take necessary actions to ensure quality and on-time delivery targets are met.
Responsabilities.
Manage different localization quality initiatives for product launches, marketing campaigns, CRM, e-mails, and web content, under the supervision of the Localization Quality and Innovation Program Manager.
Take part in meetings with the localization team and occasionally work with cross-functional teams of designers, product owners, internal reviewers, engineers, marketers, and others across the company.
Coordinate and facilitate communication of localization quality requirements, share insights, resolve quality escalations, and ensure that we operate in line with the localization team's overall strategy.
Coordinate and collaborate with internal and third-party quality and review teams.
Track the resolution of bugs that affect localized product content quality and functionality.
Develop and implement processes to keep or increase quality and efficiency.
Incorporate industry best practices and innovation into our localization quality translation strategy.
Test possible quality tools and technologies to enable the team’s strategic goals.
Contribute to and generate internal reports and presentations.
Requirements.
End-client experience.
Experience working as a quality manager or quality coordinator.
Proven communication, problem-solving, and cross-collaboration skills with different teams and stakeholders.
Capable of balancing quality excellence, efficiency, and costs.
Experience in creating and analyzing different types of quality reports (linguistic errors, localization bugs, or user experience forms).
Knowledge of localization quality frameworks and metrics (MQM, BLUE, ISO, or ASTM standards).
Experience with Smartling, Jira, and Google Suite (Gmail, Sheets, Docs, Forms).
Experience with data dashboards (Tableau, Power BI, or similar).
Additional Job Details.
Welocalize, Inc., founded in , offers innovative translation and localization solutions helping global brands to grow and reach audiences around the world in more than 157 languages.
Our solutions include global localization management, translation, supply chain management, people sourcing, language services and automation tools including MT, testing and staffing solutions and enterprise translation management technologies.
With over 600 employees worldwide, Welocalize maintains offices in the United States, United Kingdom, Italy, Germany, Ireland, Romania, Japan and China.