PART TIME INTERN - CUSTOMER EXPERIENCE

That thing we doWe’re the Operating System for the Music Industry – a platform that pumps up the jam of every play.
e connect all players of the industry to amplify the value of music.
Driven by machine learning and copyright expertise, our system pumps neutral data and authoritative knowledge to everyone along the chain.
For those who make or use music, we allow them to plug in to our O.
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to ease operations, increase earnings, and get in sync with everyone else.
hat you will be doingAs a Customer Experience Intern at BMAT, you’ll play an essential role in supporting our Customer Experience team with various operational and coordination tasks.
You will gain valuable experience in customer support, content management, and project coordination, contributing to the smooth functioning of our processes and enhancing client satisfaction.
ey Responsibilities Support Client Success.
Assist Customer Experience Managers in their daily tasks assisting clients with straightforward requests, ensuring quick and helpful responses.
Enhance Customer Experience.
Contribute to initiatives aimed at improving the overall customer journey, including onboarding processes, knowledge base resources, and communication strategies.
Gather Client Insights.
Participate in client meetings and gather feedback on products and services, identifying areas for improvement and potential new features.
Content Management.
Coordinate content-related updates, including metadata updates and content uploads, to maintain up-to-date and accurate records.
Recording Support.
Monitor recording incidents, provide support, and collaborate with Engineering to resolve issues effectively.
Qualifications and Skills Eager Learner.
Interest in customer success, account management, or client relations; experience in related fields (such as customer service or support) is a plus but not required.
Strong Communicator.
Clear communication skills with an ability to listen actively and convey information professionally.
Problem Solver.
Interest in finding solutions to client challenges and improving processes.
Organized and Detail-Oriented.
Ability to manage tasks effectively, stay organized, and pay attention to details.
Data Savvy.
Comfortable working with data and learning how to leverage insights in customer interactions.
Collaborative Mindset.
Team player with a willingness to learn and contribute positively to the team.
Internship Objectives and Timeline.
ithin 30 Days.
uring the first month, your primary focus will be on familiarizing yourself with essential aspects of the role and supporting foundational tasks.
Learn about the Customer Experience team's workflows and support basic tasks.
Participate in client calls and meetings as an observer to understand common client needs and challenges.
Within 60 Days.
y the second month, you'll be expected to take on more complex responsibilities and actively contribute to team/project/strategic initiatives.
Take on more active responsibilities, such as drafting responses to common client questions or organizing feedback data.
Support the team on specific projects, like product feedback analysis or client outreach initiatives.
Within 90 Days.
t the end of the probationary period, you'll be expected to autonomously manage tasks, contribute to strategic planning, and take on leadership roles as appropriate.
Manage specific tasks more independently, such as organizing client feedback or assisting with client engagement metrics.
Contribute ideas and insights on how to improve customer experience processes based on your observations.