PORTUGAL OPERATIONS MANAGER (WITH SAP)

Our storyStrada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.To learn more about us, visit stradaglobal.comMain ResponsibilitiesDelivery Key responsibilities:End to end management of the client relationship, including all escalationWork in partnership with Account Management to ensure accurate and timely contract revisionsManage and identify deviations from the contractually defined standard scope of service including following the defined Change Request process. This may include but is not limited to, estimating and implementing changes and ensuring the defective input process is followedOngoing review of the Country Solution workbook and ensure updates are capturedYear End managementEffectively manage and monitor all client SLAs using the appropriate tools to ensure adherence to targets; if targets are not being met, root cause and action to be provided to your managerConduct Service Review meetings, ensuring actions and follow ups are timely and accurateLead Hypercare calls (where no SDM is assigned) to ensure actions are tracked and resolvedLiaise with internal stakeholders (AD, RSDM, SDM, SR, supporting functions) to ensure successful management of the clientProject Management to ensure successful implementation of any new service or processesWorking with Transformation and Products, in liaison with specialists, to implement automation and innovationManagement of internal stakeholdersLiaise with the JL3 to ensure the service is running as per our SLAs and KPIsSupport ITCAMs/ADs in ensuring the client is aware of any product enhancementsPayroll Legislation updates are fully documented by the specialist and understood by the teamAnnual planning reviewed and signed off by client(s) and JL3Strada Security Standards are adhered and followedAccountable that all root cause analysis is accurate and that preventative steps are implemented to limit any reoccurrenceAbility to recognize and deal appropriately with sensitive and confidential informationHandle all required purchase order management activities per the defined processEnd to end management of the operational team, including regular individual reviews, training, performance management, absence management and overall adherence to Strada HR policiesStrong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriateManagement of recruiting the correct Specialists for the team by working with the Recruitment TeamManage and monitor timely and accurate time recordings in the time management systemKeep team informed by conducting effective team meetingsCommunication and enlightenment of team ensuring that business updates, innovation etc is fully understood by the whole team.Maintain a professional environment; correct behaviours and enforce the use of business etiquetteParticipates in projects and activities as needed and assignedKey Criteria to monitor performance Adherence to all Security and Compliance procedures100% Attainment of customer SLA agreementsAdherence to quality standardsTeam Performance within defined standards and customer contractsAbility to effectively communicate with all levels within the businessREQUIRED EXPERIENCEProfessional / Job Experience Strong knowledge of MS Office tools such as Excel, Word, and PowerPointFlexibility to support a global and fast paced environmentAttention to detailExcellent written and verbal skillsSelf-motivated and a willingness to learnAbility to collaborate and work in a team environment, as well as independently while adhering to processes and proceduresAcademic Education and TrainingEssentialBA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience5-8 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferredDesirableExperience working with HR and payroll dataExperience managing a teamBenefitsWe offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.Our commitment to Diversity and InclusionStrada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.Diversity Policy StatementStrada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.Authorization to work in the Employing CountryApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.