RISK OPERATIONS MANAGER

Miravia is looking for a Risk Operations Manager:About Miravia:Miravia is a cutting-edge e-commerce platform connecting buyers and sellers seamlessly. We pride ourselves on offering a diverse and dynamic shopping experience by bringing on board innovative brands across various categories. Located in Madrid, we work with teams from all over the world to build the e-commerce platforms of tomorrow.Main Responsibilities: As the Risk Operations Manager, you will be responsible for two primary functions:1. Managing Risk Operations Teams – You will oversee the day-to-day operations of multiple risk management domains, ensuring smooth and efficient execution across areas like Product Compliance, User Generated Content (UGC), Intellectual Property Rights (IPR), Regulatory Compliance, Seller Onboarding, and Anti-Fraud. Your focus will be on driving operational excellence within the team, ensuring that tasks are completed on time, and optimizing workflows for scalability and efficiency.2. Reporting & Metrics Tracking for OKRs – You will take the lead in developing, tracking, and reporting key risk metrics related to all risk domains. This includes creating detailed reports and dashboards that capture performance against OKRs (Objectives and Key Results), and leveraging your SQL expertise to query, analyze, and present data that informs strategic decision-making. You will collaborate closely with internal stakeholders, external vendors, and the broader risk team to ensure the highest standards of performance, efficiency and compliance across Miravia's risk operations.Key Responsibilities:1. Manage Risk Operations Teams :Lead & Supervise Operations: Oversee the daily operations for the risk management teams handling Product Compliance, UGC, IPR, Regulatory Compliance, Seller Onboarding, and Anti-Fraud. Ensure efficient execution of tasks and effective cross-team collaboration. Vendor Management: Coordinate with external vendors supporting the risk domains, ensuring service level agreements (SLAs) are met and that quality standards are consistently maintained. Team Optimization: Continuously analyze workflows, identify bottlenecks, and implement process improvements to enhance team efficiency and scalability. Training & Development: Lead and mentor team members, providing coaching and training to develop operational expertise and enhance overall team performance.2. Create Reports & Track Risk Metrics (SQL & Power BI):- OKR Metrics Reporting: Design and manage reporting systems to track progress against risk-related OKRs for each domain. Regularly monitor and report on performance to senior leadership. - SQL Reporting: Use your SQL skills to query and analyze large data sets from various risk domains. Create accurate, actionable reports and dashboards that highlight key risk trends, areas of concern, and opportunities for improvement. - Power BI Dashboards: Leverage Power BI or similar tools to create visual reports that are easy to interpret, allowing stakeholders to make informed, data-driven decisions. - Data-Driven Insights: Provide analysis and recommendations based on the data, helping the team adjust strategies, workflows, or processes as needed to meet risk-related objectives. - Quality Assurance: Ensure that reports are accurate, timely, and reflect a true picture of the risk landscape, helping leadership and teams make informed decisionJob Requirements● Proven Experience: Minimum of 2 years managing operations teams in a Risk, Compliance, or Content Moderation environment. Experience in an e-commerce or digital platform is a plus.● SQL Proficiency: Strong SQL skills with at least 2 years of experience. You should be able to query complex data sets, perform data analysis, and generate actionable reports. ● Power BI Skills: Experience using Power BI or similar tools to create dashboards and visual reports that track OKRs and other key performance metrics. ● Excellent Communication Skills: You must be able to communicate complex data and processes in a simple, clear, and compelling way to both technical and non-technical audiences. Ability to explain metrics and insights effectively across various levels of the organization. ● Risk & Compliance Knowledge: Deep understanding of risk domains such as product compliance, intellectual property rights, fraud prevention, and regulatory compliance. Experience managing risk operations in any of these areas is highly beneficial. ● Leadership & Team Management: Proven ability to lead and manage cross-functional teams, optimize workflows, and ensure smooth operations across multiple risk domains. ● Analytical Thinking: Strong problem-solving skills and the ability to use data to identify trends, risks, and areas for improvement.Why Miravia?At Miravia, you'll be part of a culture that celebrates diversity and encourages innovative thinking. We offer competitive salaries, comprehensive benefits, and a supportive environment where you can grow your career. Our commitment to work-life balance is unwavering, and we provide the flexibility needed to ensure you're always at your best.Application Process:Ready to embark on this journey with us? Send your CV in English and tell us why you're the perfect fit. Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team.Join Miravia, and let's shape the e-commerce landscape together!Please send us your CV in English!