SERVICES & PRODUCT MANAGER - GRAITEC TRICALC

About the Team HiringThis position is shared between EMEA Services team and the Product teamYou will be working with a great team of technical staff both in EMEA and globally. Having the ability to pull upon the expertise of veryhighly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with yourpersonal development.The EMEA services team is accountable to deliver all services to ensure the overall satisfaction of Graitec software customers, throughproviding consultancy, trainings and product adoption, customer follow-ups, and other required services.The Product team is accountable to manage the entire product life cycle, from the identification of customers needs, technicalspecifications writing, development tracking, validation, go to market, product marketing, pricing. This responsibility involves closecollaboration across multiple divisions within Graitec, ensuring the delivery of innovative and localized solutions for the Structuralengineers in Spain and Portugal.OverviewRole purpose/ObjectiveThis role is for a structural engineer, knowing well the Spanish and Portuguese market who will cover two main tasks:Acting as a Services manager for TRICALC product (https://graitec.com/es/products/tricalc/), to manage the technical local team, define and handle presales and post sales activities: demos, trainings, technical support, user-networks, technical communities to raise awareness of GRAITEC’s broad collection of existing and new structural solutions.Acting as a Product Manager reporting in the Product Team, identifying key functionalities that address local market and workflows gaps, develop detailed technical specifications for developers. During the development cycle, he/she is the main contact of developers to monitor the dev progress and manage quality control attentively. He / She is the main trainer, evangelist, and promoter of TRICALC inside the company and outside. As such, the Product Manager can engage directly with individual professionals, user-networks, technical communities and other industry experts, professional organizations and thought leaders.The repartition of the working time will be spitted as follow:Approx. 50% on services management (mainly presales activities, demonstrations, early discussions, product meetings, evangelization)Approx. 50% on product management (supporting the development team with right specifications, developing documentation, video’s, whitepapers etc.)This role will require the management of a small technical team, around 3 people.Key ResponsibilitiesServices management:Running demonstrations and interactive discussions with the customer and prospectsScoping out the requirements and providing a technical proposal for the customerWorking closely with the customer to provide “best in class” adviceConfiguring the customer workflows and advising on best practiceSupport the technical and the sales teamsWorking with the customer on providing a training/development program for a successful implementationWorking with the customer on their implementationOngoing support with the customersProduct Management:Close collaboration with the Product Line ManagerCompletely understand and able to fully describe the current capabilities and functionality of the products core modules.Contribute to the technical specifications for further implementation in the software with technical capabilities to approach global topicsIdentify and describe new modules based on existing teams experience or researchUnderstand product scalability and capability to establish any limitations.Analyse possible gaps in the market and how to address.Identify and fully describe additional functionality required to ensure maximum multi-region adoption.Identify products strengths and weaknesses to ensure comprehensive understanding of market opportunities/threatsParticipate to the launch of current modulesDevelop a go-to-market strategy, together with the product marketing team, that considers local/regional/territorial/global exhibitions, events, and associations.Identify cross-functional opportunities and manage the delivery of communication across regions.Demand generationCreate regular marketing material and content that support localized sales efforts (including newsletters, value propositions, mailers, etc.)Contribute and drive a pilot customer program within each region and retain direct communication to ensure adoption and derive case studies, testimonials etc.Comprehensive ReportingEnhanced Security and Data ProtectionPeople Manager expectationsAt Graitec, the team is our 1st asset and our people managers have then high expectations in regards to our employees experience. As such, they are accountable for:Fostering a One Graitec environment:Role model professionalism, integrity and trust in anything you do so you can expect that from your teamCreate an inclusive team experience where everybody feels respected and valued for who they are and what they bring to the team and the companyLead the team towards curiosity, positive energy, care and empathy for each-others across teams, functions, countries o Intentionally foster collaboration across individuals, teams and business units to achieve more togetherGrowing talents:Non-stop hiring – constantly identify, meet and assess talents to fulfill today and tomorrow needsAttract talents externally and internally that will contribute to the team achieving moreOngoing focus on each team member development enabling the team to continuously learn & growListen to aspirations and retain talents in a highly competitive market .ie non-stop re-hiring your teamDriving clarity:Enable the team to understand the company priorities and understand how each contribute to itDeliver clear roadmap and ongoing feedback to team members so they ongoing understand where they stand individually and all togetherCoach the team to leverage resources and experts available to them to outperform business results together.Success indicators / KPIsClear and High-quality specifications and analysis documents, fitting with end-user’s requirements.All new functionalities tested with at least one documented test for release.Select and Follow at least 3 pilot-customers in different regions.High level of interactions with product management and development team.High customer satisfaction rate with allocated products and product functionalitiesAt least one external article / post (videos, webinar) about new functionalitiesCollaborate and work efficiently with the solution line sales rep in your geographical region to help drive awareness and promote our structural analysis solutions.Help win new business through demonstrations / prospect discussionsNurture current customers with the aim to add additional licenses and to renewContribute to marketing activityPositive mindset inside the team!ResponsibilitiesWhat you must have done already:7-10 years’ experience as a Structural engineerWorked with or familiar with structural analysis software.Comfortable in a Pre and Post sales environmentServices experience (training, support) or Customer Success experience as a plusA relevant qualification in your field of expertiseUnderstands capturing customer workflow requirements and documentingPrevious experience of configuration workflow systemsWhat is nice to haveGood knowledge of the Autodesk solutions and BIM workflowsExperience in real projectsQualificationsBachelor’s or Technical degree in civil / construction engineering or equivalent work experience in construction IndustryStrong project management skills coupled with a high attention to detail and superior multi-tasking abilities.Good written and verbal communication skills, technical writing experience.Business level EnglishAbility to operate in a fast-paced environmentAbility to work as a remote employee as part of a geographically dispersed team.Willingness to travel - 30% of timeInterview ProcessScreening/Get to know discussionHiring ManagerPeer of hiring manager or key stakeholder to the role from another organizationBusiness Unit leaderHR (if applicable, mandatory for all people manager roles)