SHOP MANAGER

What you’ll do The Senior Retail Sales Team Leader manages the store and the Retail Sales team to deliver Retail product sales and services directly to the end customers, by matching the products and services to the needs of each customer in line with Retail Standards and procedures.
The team interacts directly with customers and focuses on increasing sales, exceeding sales targets and elevating the customer experience (NPS) with Vodafone.
The customer base is mostly consumers but may also include some small business, SOHO (Small Office Home Office) and self-employed customers.
Typically reports to the Retail Sales Manager.
Who you are * Supports the team with the delivery of store based activities, including end-to-end sales, customer services and store management responsibilities; * Responsible for meeting Retail Sales and NPS targets consistently (may be individual or store targets); * Builds trusting relationships with the customer base, drives improvements in NPS and represents the Vodafone brand; * Provides operational support to the team and delivers an exceptional sales experience, developing customer loyalty and cross-selling through managing the customer experience; * Coordinates reporting, stock-taking, audits and product launches and other store related activities that enable the store to run effectively; * Applies the advocacy of Self-Serve and Digital-First for solving non-complicated service situations; * Communicates and exchanges logical information in a concise and clear way, provides advice for ensuring effective collaboration across channels, perhaps with other stores; * Engages with the local community and businesses (e.
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shopping centre, events, local charities/schools) and acts as an ambassador; * Thoroughly understands Retail Sales policies and procedures through acquired experience, and informs customers accordingly to ensure a high level of customer experience; * Ensures the team support and educate the customer around setting up/using their device, assist with technical queries and diagnose and organise repair of faulty devices; * Ensures the team identify cross/upsell opportunities; * Performs other job-related duties or tasks defined by the manager or resulting from assigned agendas.
Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you.
There are lots of ways we support this, including hybrid working and generous parental leave.
You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa.
But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation.
We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.