SPA MANAGER

SPA MANAGER (Mallorca)We are Maison CODAGE Spa.Maison CODAGE Mallorca is the Spanish flagship of CODAGE Paris, a Contemporary House of Cosmetology founded in 2010 by Amandine & Julien Azencott, brother and sister, passionate about skincare and customer service excellence. CODAGE advocates custom-made beauty, while ensuring the tolerance of its products for all skin types; with clean formulas, 100% made in France (in its own laboratory based in the French Riviera), vegan and truly effective. CODAGE has established itself as a care expert by partnering with the largest groups, hotels and spas in the world. We implemented our vision in Mallorca in the Kimpton Aysla Hotel, a 5* modern sanctuary of calm and well-being in Santa Ponsa, where we manage the Spa and the Wellness Club, offering the most exclusive and complete Fitness Proposal on the island. We are searching for a guarantor of the customer experience and a CODAGE Ambassador expert with all aspects of the Spa and the Club Operations & Management.Who are we looking for: Passionate about the world of wellness, esthetics and luxury cosmeticsWarm, dynamic, smiling, and work with attention and intentionAbility to listen, to address different audiences and to integrate perfectly into a teamExcellent interpersonal skills Team player & Team leader Capable of listening and replying to guests in a courteous and friendly mannerBachelor’s degree in hospitality or related fieldAdvance knowledge of standard Spa operations procedures and excellent managerial and supervisory skillsAdvanced knowledge of treatment skills & therapist licence Proven experience of at least 2 years in the same or similar positionMust be fluent in English and SpanishWho knows how to organize your work efficiently Main Responsibilities: ● Team Management - Day-to-Day● Developing the Spa's revenue● Growing the Aysla Wellness Club● Ensuring compliance with quality processes● Organizing and hosting events● Performing treatments for journalists, prospects, and key partners● Direct reporting to Operations Manager Spain PERFORMANCE MONITORING● Monitor objectives and encourage the team to achieve them.● Track team training sessions and evaluate their impact.● Master the appointment and payment software to address all team requests.● Provide weekly reporting to the Operations Manager Spain.HUMAN RESOURCES● Recruiting and managing a team of therapists and receptionists.● Establishing a high-quality work structure for CODAGE Spain.● Enhancing team skills through regular product and treatment technique training.● Conducting coaching sessions to develop sales.● Recruiting and managing freelance staff.● Fostering team spirit and encouraging a positive and motivating work environment.● Performing in-room treatments & training sessions SERVICE AND CUSTOMER EXPERIENCE● Ensuring excellent service delivery and adherence to processes.● Ensuring clients experience is exceptional and memorable, strictly following CODAGE standards.● Managing client feedback and resolving service quality issues promptly.● Gathering customer feedback to continuously improve services.● Proposing initiatives for customer database actions (follow-ups, offers, etc.).● Suggesting actions to enhance customer experience excellence.DAILY OPERATIONS MANAGEMENT● Supervising appointment planning and optimization.● Ensuring cleanliness across all areas (Spa, Reception, Facilities, etc.).● Regularly checking that equipment and installations are in good working orderand reporting issues to maintenance.● Ensure and control all necessary amenities and facilities for ensuring an optimal client experience (Tea,Towels, etc.).● Anticipating replenishment orders based on needs and sales forecasts incollaboration with the Operations Manager Spain.● Managing inventories and maintaining precise tracking of stock entries and exits.● Ensuring effective stock management (Orders, Quantities in the booking system,Expired items, etc.).MARKETING AND BUSINESS DEVELOPMENT● Propose, create & implement the specific marketing plan for Mallorca, and align with the other French and Spanish Maison CODAGE Spas.● Developing partnerships with companies for privatization, corporate events, etc.● Creating strategies to attract new clients and retain existing ones.● Collaborating with the Operations Manager to promote the Spa via social media,local events, and other initiatives.● Growing Aysla Wellness by recruiting and retaining members.● Acting as the on-ground relay for the development strategy implemented by theOperations Manager.● Ensuring effective execution of commercial strategies to meet sales objectivesset by management.MERCHANDISING & BRAND IMAGE● Implementing and regularly updating visual merchandising according to brandguidelines.● Guaranteeing a flawless presentation of products and sales areas to maximizevisual appeal and impact.● Contributing to the creation of a welcoming and inspiring environment for clientswhile respecting the brand’s identity.WELLNESS CLUB MANAGEMENT● Implementing and regularly updating classes and activities.● Developing partnerships with companies for privatization, corporate events, etc.● Managing a team of receptionists.● Ensuring the maintenance of the highest standards and client satisfaction.What do we offer:A passionate team (and founders) evolving in a family spirit: welcoming, caring and committedFull time positionAdvanced training programA competitive fixed salary + bonuses based on objectives A significant discount on all our productsAnd more…