Ver oferta completa

TECHNICAL SERVICES MANAGER

Barcelona - Barcelona

Descripción de la oferta de empleo

You will join us as our new Technical Service Manager.
Technical Service is a very important contributor for the success of the EMEA region and the area of responsibility for this role is very wide.
It therefore requires thorough knowledge of products, company processes, gaming industry standards, and customer requirements.
You must be competent and able to plan many kinds of operational activities and customer support.
You must be an excellent leader who can discover the most efficient ways to run the business by standardizing the tools and systems used by the Global Organization while working with the regional management team to meet common goals.
The technical services in EMEA consists of 8 staff members that are primarily responsible for servicing, installing and removing EGM’s (slot machines) at customer locations as well as providing remote support to customers for installations and problem solving.
You will be responsible for managing this global team.
*What You'll Do* This role requires interacting directly with technical and slot managers across the region to coordinate installation/removal activity and to resolve customer satisfaction situations.
There are also two major distributors with one in France and one in South Africa that require ongoing support.
Business travel expectations are 25% to 50% of time and the primary on-site work location is Barcelona.
There will be some opportunity for remote working.
The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.
*Leadership and Team Management* * Lead a team of talented service technicians to support the EMEA region.
* Provide team leadership, shared vision, and positive communications to achieve the Aristocrat’s vision and strategy consistent with the Aristocrat’s core values and team principles.
* Build strong relationships and collaborative partnerships with colleagues from around the world.
* Establish a positive, participative, and collaborative team environment that inspires creative, high-performing, continuous improvement, and engaged team members.
* Responsible for attracting, selecting, and onboarding a diverse and qualified team and determining the appropriate team resource requirements to meet Global Technology Services & EMEA strategic direction.
* Plan and direct organizational development of assigned personnel that he/she is assigned.
Areas include technical training, customer service, and business acumen.
Manage large resources assigned and facilitate the assignments of staffing to the service model.
* Be a member of the EMEA leadership team; contribute to the region being able to achieve company goals.
* Develops service relationships with customer representatives and meets with appropriate individuals as the company’s representative in the region.
*Technical Service Management* * Ensure quality-first service on the field, with seamless execution.
* Lead the coordination and execution of installations, product conversions, and training.
Ensure these are delivered within committed timeframes, meeting customer and business expectations.
Monitor the process from start to finish, identifying any obstacles and implementing solutions to avoid delays.
* Manage the monitoring, analysis, and reporting of product technical issues, including the investigation and troubleshooting of faults related to gaming machines or systems.
Lead root-cause analysis, ensure timely resolution of issues, and implement corrective actions.
* Provide real-time support to field service technicians when more complex technical issues arise, guiding them through troubleshooting and resolution procedures.
Also, work directly with customers when escalated issues require a higher level of technical expertise.
* Develop, implement, and monitor appropriate performance measures to track service efficiency and technical outcomes.
Create and manage supporting reports that detail service response times, issue resolution rates, and other KPIs critical to maintaining service excellence.
*Financial and Operational Oversight* * Owner of the tiered regional service budget that includes approving all worked hours and expenses for the region; travel expenses, billed services, warranty work, and other cost expenditures.
* Ensure operational scaling to support growth of the business.
* All other duties as assigned.
Benefits include.
* 25 days of holiday + Christmas closure + birthday day * Excellent Salary * Yearly Bonus * Cigna Private Health Insurance * Gympass app Gold Plan (gym app) * Private Pension Plan * Life insurance * Flexible Compensation Plan (Edenred Tickets - Daycare, Transport, Restaurant *What We're Looking For* *What We’re Looking For:* * 7+ years of proven experience in ensuring excellent quality first service within an equivalent position.
* Fluent English language skills.
* Knowledge of the gaming industry in EMEA would be highly beneficial.
* Bachelor’s degree on Engineering fields, or logistic background.
* Requires five years plus of proven results in the areas of customer service.
*Why Aristocrat?* Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games.
We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games.
And while we focus on fun, we never forget our responsibilities.
We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability.
We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential.
We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity.
We offer a range of flexible working options through all.
lex, our flexible hybrid work model and invite you to have a conversation with us about flexible working.
EEO M/F/D/V * World Leader in Gaming Entertainment * Robust benefits package * Global career opportunities *Our Values* * All about the Player * Talent Unleashed * Collective Brilliance * Good Business Good Citizen The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
*Travel Expectations* Up to 25%
Ver oferta completa

Detalles de la oferta

Empresa
  • Sin especificar
Localidad
Dirección
  • Sin especificar - Sin especificar
Tipo de Contrato
  • Sin especificar
Fecha de publicación
  • 12/11/2024
Fecha de expiración
  • 10/02/2025
Technical property manager
Mvgm

¿qué estamos buscando? un/a property manager para responsabilizarse de la gestión de los activos inmobiliarios asignados, controlando la gestión operativa y prestando apoyo en la gestión financiera del inmueble, así como supervisando todos los servicios, operaciones y funciones acordadas en el mandato......

Administrative and technical department
RAINSTEAL OIL & GAS

Administrative and technical departmentroustabouts / roughnecks, welders / mechanics, rig operators / drillers, engineers (petroleum andmechanical) health and safety officer, superintendent smp, smp supervisor, document controller clerk,community superintendent, training / hrd superintendent; smp engineer......

Admnistrative and technical department
RAINSTEAL OIL & GAS

Administrative and technical departmentroustabouts / roughnecks, welders / mechanics, rig operators / drillers, engineers (petroleum andmechanical) health and safety officer, superintendent smp, smp supervisor, document controller clerk,community superintendent, training / hrd superintendent; smp engineer......

Sales Account Associate or Manager (ingles+español)
inte-QT

A team player, with the ability to work successfully with customers, both business and technical teams across the organisation, as well as vendors and channel partners... join our growing team as a key account manager in the gbs team, you will focus on growing and developing existing clients, as well......

Customer Success Manager
Recruit4work SL

Requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within roles such as customer success manager, account manager, or delivery manager... otros datos del puesto the opportunity for professional......

Production Manager
Only Happiness 37

Update technical plans and ensure supplier adherence to agreed protocols... event management: understand the technical aspects of virtual and on-site booths... madrid, spain (on-site) as the production manager at oh37, you will be the the dream maker, the person who will take the right actions at the......

ECOSYSTEM RELATIONS MANAGER
Fundación Valenciaport

• content management and creation for opentop social networks, opentop web site, press releases, etc, acting as community and communications manager of opentop... • 2-year experience in the above mentioned activities or related functions... • availability to travel... otros datos del puesto• full time......

Community manager madrid
Tarotalia sl

Descripción:empresa española de terapias alternativas y astrologia precisa incorporar una community manager para su proyecto en madrid... desarrollo profesional en una empresa dinámica y consolidada con 20 años (clientes en diversos países)... requisitos del puesto promoción de la compañía en la web/conocimientos......

VIP Account Manager - Cyprus
Triskel Consulting

Gain an in-depth understanding of vip player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value... collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to vip players in your region......

Store Manager
Anonimo

Requisitos del puestocurrently, we are on the lookout for a visionary store manager who embodies the essence of our brand – someone who can seamlessly blend the art of salesmanship with the science of team motivation... we are the first luxury sports brand ever to surface the globe, and the name of the......