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USER EXPERINCE MANAGER

Descripción de la oferta de empleo

Position: UX Specialist in the Customer Experience (CX) departmentWe are looking for a talented UX Specialist to join our Customer Experience (CX) department and play a key role in creating seamless, engaging, and user-friendly interactions with our brand, products, and services.Key Responsibilities and objectives:Enhancing Customer Satisfaction:Create intuitive, user-friendly experiences to reduce frustration and improve overall satisfaction.Ensuring consistency across channels:Develop cohesive design systems and interfaces for a seamless journey across all touchpoints (website, app, customer service, etc.).Improving usability and accessibility:Simplify navigation and ensure compliance with accessibility standards (e.g., WCAG) to meet the needs of all users.Optimizing the customer journey:Identify and resolve pain points to streamline processes and enhance the customer experience.Personalizing User Experiences:Use data to design tailored recommendations and content that align with individual preferences.Building customer loyalty:Deliver exceptional UX to foster repeat interactions and long-term brand loyalty.Acting on user feedback:Conduct research, surveys, and testing to continuously refine and improve experiences.Streamlining customer effort:Simplify tasks and processes to make interactions as effortless as possible.Maximizing engagement:Introduce features like gamification and rewards to deepen customer interaction.Requirements:Competencies:Analytical and strategic thinking: Ability to understand market trends and develop flexible, long-term plans to achieve growth objectives.Management skills: Oversee the entire value chain, from sales to supply chain and back-office operations.Support expertise: Identify new opportunities and grow the product portfolio based on consumer and market trends.Stakeholder management: Negotiate and build relationships with internal and external stakeholders.Leadership: Demonstrate skills in team management, conflict resolution, change management, and reporting.Personal effectiveness: Exhibit strong communication and interpersonal skills.Experience:3–5 years of experience conducting user research and usability studies.Excellent communication and organizational skills.Ability to multitask with strong attention to detail.What We Offer:An opportunity to contribute to innovative solutions that enhance customer experiences.Professional growth in a dynamic international company.A supportive and collaborative team of professionals.If you’re passionate about creating products that inspire and improve lives, apply now!
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Detalles de la oferta

Empresa
  • Coral Club Europe
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 19/12/2024
Fecha de expiración
  • 19/03/2025
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