WORKFORCE MANAGER
Descripción de la oferta de empleo
Named one of the World's Most Innovative Companies by Fast Company in and again in , our mission is simple.
empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics.
Why? Refurbished tech helps lower our collective environmental impact.
We have indeed contributed to avoid the production of more than tons of CO2e worldwide since our launch in .
Be part of an exciting and growing international adventure that will change the way the world consumes tech.
What does a Workforce Manager (WFM) do? As our BPO Workforce Manager, think of yourself as the strategist who keeps our operations smooth, efficient, and always one step ahead.
You’ll be the one monitoring email queues, managing backlogs, minimizing phone wait times, and ensuring that every interaction we have with our customers is timely and efficient.
The goal? Operational excellence—by enhancing workflows, reducing Average Handling Time (AHT), and balancing resource allocation for maximum impact.
Imagine your role as a Workforce Manager.
You’re at the center of everything—overseeing real-time performance, working closely with our BPO partners, and collaborating with other teams to identify improvements.
You’re looking at today’s staffing and tomorrow’s forecasts, managing email queues, and anticipating changes in demand.
You will be the go-to person for optimizing resources and making data-backed decisions that align with our growth.
Detalles de la oferta
- Back Market
- Sin especificar
- 09/12/2024
- 09/03/2025
Requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within roles such as customer success manager, account manager, or delivery manager... experience in following up on the risks and complaints/suggestions......
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