TRABAJO IT DIRECTOR CUSTOMER EXPERIENCE BARCELONA, BARCELONA

Track and report customer experience kpis & performance... reporting to the global manager of customer experience (cx), you will be part of a multicultural a-team...

Prior experience in connecting salesforce to disparate external systems for transactional or analytics purposes... prior experience with managed and unmanaged packages...

) customer success: - construir y mantener relaciones con las key accounts en españa - ayudar al equipo a identificar potenciales oportunidades de upselling y cross-selling...

Preferred •    project management experience •    experience working in an agile/devops environment using design thinking methodology      about the it hub  at nestlé...

Solid experience in delivering data, analytics and ai enabled capabilities... you will collaborate with cross-functional teams, including business stakeholders...

The askit desk must be welcoming to the customer so that it is the “go-to” place for it services... we require 3 days working from the office and 2 days working...

Provide general administrative support to the customer success team as needed   special projects: support various projects aimed at improving customer success processes...

Solid experience in delivering data, analytics and ai enabled capabilities...   experience in agile software development methodologies, including scrum and kanban...

experience developing and submitting it audits and compliance reports...   in we created the digital hub in barcelona to offer the best customer experience and...

Handle customer inquiries, process returns, and resolve customer issues promptly... understand customer expectations and translate the voice of the customer for...

Years of relevant change management experience within a large-scale it environment...   experience with it service management (itsm) tools such as servicenow...

Support the senior director and director customer operations management emea to drive process and key organizational improvements plus customer operations management...

Secure full-funnel optimization of the holistic digital customer experience on... work closely with e-com leads to secure day-to-day digital customer experience...

Previous experience in a customer service role is preferred... collaborate with other departments to address customer concerns and improve overall customer satisfaction...

it service manager... • proven, hands-on experience in managing an it service or projects, preferably with it platforms... • demonstrated experience in managing...

In this role, you will be responsible for stakeholder management, customer communication, and collaboration, using agile methodologies to enhance the customer experience...