TRABAJO BILINGUAL CUSTOMER EXPERIENCE MADRID, MADRID

Knowledge of customer experience software and tools... strong understanding of customer journey mapping, change management, transformational projects customer loyalty...

experience advising or driving complex global transformations...       about sap academy for customer success       the sap academy for customer success is a...

About the role purpose:the global program manager will be part or our global market insights team within the global commercial strategy function and its main purpose...

Previous merchant experience would be an advantage... must embody the american express vision to provide the world’s best customer experience every day...

Must embody the american express vision to provide the world's best customer experience every day... experience around creating and reporting process related metrics...

·   monitorización periódica de los customer journeys individuales, potenciando el trabajo transversal con los distintos roles en el terreno, centros de excelencia...

-conocimientos necesarios: -conocimientos en modelos de customer experience... deseable formación en investigación y técnicas de mercado... formación en cex...

Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential... languages: fluent in spanish and english, with...

customer facing responsibilities:drive and support cloud adoption plan: working with both the customer and various aws teams including the customer account team...

customer relationship   build and maintain strong operational customer relation... to contribute to the mission of our enterprise accounts, the customer success...

In customer engagement, the product owner lead shall have a good understanding of salesforce, reservation and dcs travel systems and within omnichannel, also skills...

Supporting customer visits: assist with customer visits to build strong relationships and showcase commitment to customer service... customer support skills: demonstrating...

Highly appreciate previous qsr experience... digital experience lead en madrid... evaluate website/app analytics behavior and create solution to increase customer...

Any sales experience is a bonus  •    native or bilingual portuguese and english is required, oral and written...   customer care team customer care is an enthusiastic...

Minimum of 5 years working experience in a similar position experience payment industry (p1) experience working with geographically dispersed teams...

customer service experience: previous experience in a customer service role is advantageous but not mandatory... technical proficiency: comfortable using computers...

•    past technology experience in the following areas including business analytics, sourcing, procurement, finance, treasury and supply chain, strongly preferred...

Handle customer complaints and perform investigations... capital equipment, export, edi, new products work on process improvement and projects under the supervision...

About sap academy for customer success     the sap academy for customer success is a world-class training program that develops our next-generation workforce...